Technical Writer

Advanced Solutions International is a global software company focused on helping not-for-profit and membership organizations grow revenue, reduce expenses, improve performance, engage and serve members and donors through innovative software solutions. Our portfolio of solutions includes the iMIS Engagement Management System, Top Class LMS, Open Water application and review software, and the Clowder mobile app.

We are looking for a skilled technical writer II who will design and develop user assistance documentation to improve the user experience for internal and external customers. In this role, you will work closely with Agile Development teams to help complete sprint goals.

• Participating as an active team member on the Documentation scrum team to help create and manage documentation team projects each quarter.
• Collaborating with engineers, testers, designers, and product managers to prepare documentation for each major release.
• Translating complex technical concepts into clear and accessible documentation that is easy for end-users to understand.
• Researching and writing documentation content that is technically accurate, instructionally effective, and meets departmental writing styles and standards.
• Updating and reworking existing documentation as needed and creating release documentation for major and minor product releases.
• Researching and developing an understanding of the marketing requirements for the features being documented, including target audience and competitive documentation issues.
• Performing other job-related duties and responsibilities that may be assigned.

• Bachelor’s degree in technical writing, English, communications, journalism, or a related field, or equivalent experience.
• 4+ years of experience preparing documentation and helping improve the user experience, preferably in a software‑driven environment.
• Excellent organizational skills and the ability to manage multiple projects simultaneously while meeting deadlines.
• Excellent communication skills, with the ability to collaborate effectively with cross‑functional teams.
• Demonstrated proficiency utilizing electronic publishing software and PC application software documentation, preferably Mad Cap Flare.
• In‑depth working knowledge of electronic publishing, writing styles, and various software and publishing tools.
• Demonstrated success researching and organizing written documentation.

At ASI, we've forged an employee‑first culture, fostering a dynamic and cohesive environment where collaboration thrives, and continuous improvement is our focus. Over the past 30 years, we’ve established a solid foundation for long‑term success by empowering our team to challenge the status quo and driving positive change by encouraging new ideas, fresh perspectives, and positive attitudes.

Compensation for this position is determined based on a variety of factors, including, but not limited to, an individual’s skills, experience, training, certifications, education, geographic location, business needs, and internal equity. For candidates located in Alexandria, VA or Austin, TX, the current estimated compensation range for this role is $65,000–$75,000. Compensation may vary for candidates in other locations within the United States.

In addition to a competitive base salary and bonuses for eligible positions, we offer a competitive and comprehensive benefits package, which includes:

• Generous Paid Time Off
• Medical, Dental, and Vision Insurance
• Life and AD&D Insurance
• Flexible Spending Account
• Healthcare Savings Account
• 401k Retirement Plan with Discretionary Match
• Opportunities for Professional Growth
• and Development
• Employee Assistance Program
• Hybrid Remote Work

Join our team and positively impact thousands of ASI customers around the world!

ASI provides equal opportunities to all employees and qualified applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender perception or identity, marital status, disability, veteran status, or any other legally protected category. Applicants requiring accommodation in the application and/or interview process should notify the ASI Human Resources Department at

If you or someone you know may be interested in this position, please have them apply here.