Technical Writer

Technical Writer page is loaded## Technical Writer locations:
Austin, TX:
Lincoln, Nebraska time type:
Full time posted on:
Posted Todayjob requisition :
REQ-12179#
** As passionate about our people as we are about our mission.
** Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun.

We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
** SUMMARY
* * Supports product and implementation documentation needs by creating clear, accurate, and structured content. Collaborates with cross-functional teams to ensure proper capture and dissemination of technical information for internal teams and customers.
** RESPONSIBILITIES
* ** Interview developers, product owners, project managers, implementation engineers, and other subject matter experts to gather and document technical details for product features, setup, configuration, and implementation.
* Research, write, edit, and review product and implementation documentation within established timelines, ensuring clarity, completeness, technical accuracy, and exceptional user experience.
* Create and maintain supporting visuals, including illustrations, screenshots, and diagrams, as needed to enhance understanding and usability.
* Coordinate with downstream teams to ensure required documentation for development efforts is completed and delivered to appropriate internal stakeholders and/or customers.
* Participate in documentation planning activities, including defining audience, performing task analysis, preparing documentation plans, and supporting content delivery schedules.
* Review and validate technical documentation produced by other teams for technical accuracy, quality, and adherence to Q2 documentation standards and style guidelines.
* Contribute to the development and maintenance of documentation templates, structured content, and single-sourcing practices within a component content management system (CCMS), such as Paligo.
* Identify documentation gaps, recommend improvements, and support continuous improvement of documentation processes and tooling.
* Create documentation and content optimized for AI consumption, including tagging, structured metadata, and clear semantic organization to improve discoverability and generative content use.
* Navigate ambiguity and evolving technical requirements by applying strong analytical, problem-solving, and judgement skills to define documentation scope, priorities, and approach.
* Ensure all documentation adheres to Q2 security, availability, confidentiality, and privacy policies and controls.
* Perform other related duties as assigned.
** EXPERIENCE AND KNOWLEDGE
*** Bachelor’s degree in Technical Communication, English, Journalism, Communication Studies, or a related writing-intensive field, or equivalent practical experience.
* Typically a minimum of 5 years of technical writing experience, or an advanced degree with equivalent experience.
* Strong understanding of software development processes and experience working closely with engineering and cross-functional teams.
* Experience documenting software products, technical workflows, and/or APIs for both technical and non-technical audiences.
* Familiarity with component content management systems (CCMS), structured authoring, and single-sourcing methodologies; experience with Paligo preferred.
*…