Product Manager, AppleCare Digital Sales

Austin, United States | Posted on 09/18/2023

Apple Digital Support is in search of a dedicated Product Manager to oversee a suite of applications within the Apple Care eCommerce domain. This role involves managing products that enable customers globally to add Apple Care+ coverage for eligible products, focusing on eCommerce best practices for customer experience, worldwide expansion, iOS and web-based development, and payment network integrations. The Product Manager will need to possess a solid understanding of software development processes and work closely with development teams.

Responsibilities include communicating priorities and product vision to various business teams and partners, translating business priorities into technical requirements, managing key features of the strategic roadmap, collaborating with cross-functional teams, and overseeing product backlog and feature development within tight timelines. The ideal candidate should have familiarity with eCommerce practices, a passion for aligning product strategy with engineering teams, experience in Agile/Scrum projects, and the ability to work effectively in a global team.

This role typically requires a minimum of 5 years of related experience with a Bachelor's degree or 3 years with a Master's degree, and 2+ years of experience in cross-functional or agile software development projects, preferably in an eCommerce, customer experience, or support function.