Director, AI Enablement

Location:
Austin, Texas
Reports To:
Director of AI Enablement
Job Type: Full-time

The Director of AI Enablement will lead the adoption, impact, and integration of AI across the organization. Reporting to the SVP of Biz Ops & AI Strategy, This person will be responsible for identifying and prioritizing high-potential AI use cases both existing and emerging by deeply understanding Bus Patrol’s operations and core processes. They will serve as the internal thought leader on AI trends and capabilities, educating teams on what’s possible and helping them envision how AI can enhance quality, speed, and labor productivity.

This includes conducting proactive value stream mapping to uncover opportunities for automation, efficiency gains, and better quality output.

The Director will also play a hands-on role in turning ideas into action by developing MVPs or leveraging low-code tools (e.g., N8n), and coordinating closely with technical partners to formally build and deploy solutions. They will be accountable for driving adoption of high-impact tools and tracking their results through a robust, evolving measurement framework. This role is central to embedding AI into the way we work ensuring it becomes a sustainable, value-generating capability across the company

• Partner with Bus Patrol’s senior leaders to execute the company-wide AI operational transformation strategy; lead executive reviews of AI outcomes to inform strategy and investment decisions
• Own the day-to-day execution of the overall AI Transformation roadmap for our company, in close partnership with strategy owners and technical leaders
• Spearhead the deployment and integration of advanced AI and machine learning capabilities across the company, embedding tools such as LLMs and generative AI into critical processes
• Serve as an internal AI thought leader, staying on top of emerging AI trends, tools, and best practices, and translating them into practical, high-impact applications for Bus Patrol

• Partner with business leaders across functions to surface, evaluate, and prioritize AI opportunities aligned with strategic goals, building strong cross-functional relationships with senior stakeholders
• Translate business challenges into scalable AI/ML solutions that drive revenue, efficiency, quality, and customer engagement, including use cases that enhance the software development lifecycle (SDLC) and engineering workflows
• Focus on the highest-impact use cases by assessing feasibility, value potential, and strategic alignment
• Lead cross-functional teams across business, product, engineering, and operations to scope, validate, and launch AI solutions with measurable ROI
• Independently develop and iterate on AI MVPs using low-code/no-code tools and prompt-based workflows, while partnering with technical teams to harden and scale successful solutions
• Collaborate closely with the Bus Patrol AI Solutions Architect to design, deploy, and operationalize AI solutions enterprise-wide
• Maintain an enterprise AI use case portfolio, including business case, feasibility, and implementation roadmap

• Design and implement frameworks and KPIs to measure business value from AI initiatives
• Partner with the cross-functional AI Enablement Working Group to establish, operationalize, and continuously improve the AI governance framework and processes, enabling safe, responsible, and high-impact AI adoption with minimal friction
• Partner closely with the Chief Information Security Officer (CISO) and Security teams to ensure AI solutions are deployed responsibly and safely, with appropriate controls and risk management in place

• Define the AI Cultural framework and champion the AI mindset at Bus Patrol
• Drive change management and adoption of deployed AI solutions, ensuring teams understand how AI fits into their workflows and how to use it effectively
• Create tailored education materials, quick-reference guides, and enablement content that resonate with Bus Patrol leaders and…