Technical Support Engineer

Company Background

Virtuix, backed by over $50MM from investors including Mark Cuban and venture capital funds, is a pioneer in immersive gaming and simulation. The company's flagship product line, “Omni,” is the premier brand of omni-directional treadmills that let players walk and run in 360 degrees inside video games and other virtual worlds.

Provide front‑line customer and technical support to Omni Arena Systems around the country. Use simulation tools and diagnostic methods to replicate issues and identify solutions. Help customers troubleshoot Omni One Systems and solve customer issues with logistics, technical problems, hardware and software failures. Report Omni Arena statistics to help operations keep track of each system performance. Run commands in both Linux and Windows terminals to troubleshoot network issues and errors with docker containers.

Monitor system health and report performance metrics to reduce downtime and improve reliability. Primary point of contact for technical problem‑solving within the customer service team, effectively resolving issues for all representatives. Collaborate with engineering/production to resolve complex backend issues and implement technical solutions to improve customer experience, reduce downtime, and enhance system reliability. Create instructional documents to assist the customer service team.

Requires at least 2 years’ experience for each: field installation; software and hardware troubleshooting; running commands with Linux and Windows; performing diagnostics with remote access tools RDP/SSH/VNC; and batch scripting.

At Virtuix, you’ll join a talented team that’s delivering a new wave of immersive entertainment and simulation. You’ll have a unique chance to influence the entertainment industry and become part of our story as a venture‑funded tech startup getting ready for a public listing. We offer the following benefits:

• Virtuix stock
• Employer matching contributions to 401(k)
• Health, dental, vision, and life insurance
• Open vacation policy
• Paid maternity and paternity leave

Moving around virtual worlds by pushing buttons on a controller feels unnatural and static. To experience true VR, you need to walk around virtual worlds as you do in real life - using your own feet. That's why we developed "Omni." Backed by over $50MM from investors, including Mark Cuban and 12 venture capital funds, Virtuix's Omni is the first omni‑directional treadmill that lets players walk and run in 360 degrees inside VR games and other virtual worlds.

The Omni's immersive experience takes VR to the next level. The system was even portrayed in Steven Spielberg's Ready Player One.

Watch this product video of Omni One, our first Omni system design for the home:

Virtuix is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Please Note:

This position is eligible for the company’s EMPLOYEE REFERRAL PROGRAM.