Sales Operations Coordinator

iFLY Woodlands
26860 Interstate 45
Oak Ridge North, TX 77386, USA

iFLY San Antonio
15195 W IH 10
San Antonio, TX 78257, USA

iFLY Memorial
9540 Katy Fwy
Houston, TX 77055, USA

iFLY Austin
13265 US 183
Suite A
Austin, TX 78750, USA

iFly Fort Worth
663 NE Loop 820
Hurst, TX 76053, USA

iFLY Kansas
10975 Metcalf Ave
Overland Park, KS 66210, USA

iFLY OKC
13600 Pawnee Drive
Oklahoma City, OK 73013, USA

Corporate
13265 US 183
Suite A
Austin, TX 78750, USA

iFly Phoenix
9206 East Talking Stick Way
Scottsdale, AZ 85250, USA

iFly Portland
10645 SW Greenburg Rd
Tigard, OR 97223, USA

iFLY Charlotte
7840 Lyles Ln NW
Concord, NC 28027, USA

iFLY Rosemont
5520 Park Pl
Rosemont, IL 60018, USA

iFLY Naperville
1752 Freedom Dr
Naperville, IL 60563, USA

iFLY Lincoln Park
800 W Scott Street
Chicago, IL 60642, USA

iFLY Fort Lauderdale
11690 West State Road 84
Davie, FL 33325, USA

iFly Tampa
10654 Palm River Rd
Tampa, FL 33619, USA

iFLY DCVA
20315 Commonwealth Center Dr
Ashburn, VA 20147, USA

The Sales Operations Coordinator is accountable for the governance, integrity, and performance of the sales operating system (CRM, sales tools, and reporting standards) across the STEM and G&E sales organizations to improve pipeline reliability, forecasting confidence, and seller productivity. This role exercises independent judgment to define operating standards, evaluate options, and implement improvements that materially impact sales execution, data quality, and adoption.

Headquartered in Austin, Texas, iFLY Indoor Skydiving is a global company with 33 (and growing) owned tunnel locations across the US and 88 tunnels worldwide. We are continually growing our STEM programs and are looking to add enthusiastic team members that share our passion about STEM and flying!

• Set and enforce CRM data quality standards (required fields, stage definitions, lifecycle rules, activity capture expectations).
• Approve and deploy day-to-day CRM configuration changes (properties, views, automation rules, validation checks) that align to established Sales Ops processes.
• Determine root cause and corrective actions for data integrity or workflow breakdowns, including required remediation from users and stakeholders.
• Establish reporting definitions and metric standards used in recurring operating reviews.
• Escalate tool/process changes with cost, contract, or system-wide design implications to the Sales Operations Lead with a recommendation and business case.
• Within standards, architecture, and strategic direction established by the Sales Operations Lead.
• Own CRM governance and operating standards for day-to-day CRM operations (Hub Spot), including data governance rules, property architecture, user access standards, permissions, and workflow design within established Sales Ops processes.
• Set data quality standards; lead recurring audits to identify root causes, determine corrective actions, and implement configuration/process changes that materially improve CRM integrity.
• Design, approve (within governance), and deploy updates to workflows, automation, and object structure; document rationale and expected business impact.
• Own CRM documentation as a governed operating system (SOPs, naming conventions, governance rules, and usage standards) and keep it current with each release.
• Lead data imports and reconciliation; determine remediation approach for systemic data issues and validate downstream reporting impact.

• Own reporting definitions, dashboards, and operating metrics that drive leadership decisions on pipeline health, conversion, and productivity.
• Interpret operational data to identify trends and breakdowns; determine corrective actions, implement fixes, and deliver insights with clear recommended actions and expected outcomes.
• Deliver weekly/monthly operational readouts (pipeline hygiene, activity quality, conversion trends) and highlight material risks/opportunities.
• Validate system-to-system activity capture (e.g., Ring Central call metrics), determine remediation steps, and enforce completion to restore reporting reliability.
• Drive adherence to sales operating standards (SLAs, required fields, stage/lifecycle rules) and intervene when…