Associate Enterprise Architect

The WSO2 Sales Engineering Team acts as trusted technical advisors to prospects and customers who engage with WSO
2. Sales Engineers at WSO2 focus on various roles, including pre-sales engineering for prospects, technical ownership of customers, and subject matter expertise for architecture consultancies.

As a Sales Engineer you will act as the linchpin connecting customers, internal sales, research and development (R&D), and customer success, across all of WSO2’s products and solutions, including API management, integration, identity and access management, and our internal developer platform vision. You will engage with prospects from the outset, grasp both technical and business needs, architect the right solution, advocate and recommend the ideal product, translate the product into a tailored solution or specific use case, construct a proof of concept, facilitate the conversion of prospects into customers, and persistently foster and expand customer relationships.

We encourage you to read this article to learn more about the importance of Sales Engineers today and their role in technology sales. This critical role is known by various names in the industry, including Pre-Sales Engineering, Sales Engineering, Technical Consultants, and Customer Engineering. At WSO2, we encompass all of the above under Sales Engineering.

• Design custom demos and proof of concepts (POCs) that align with customer business needs. Evaluate RFP technical feasibility. Contribute to RFP responses by outlining platform technical and business capabilities.
• Map potential technology uses to the customer's business and integration requirements.
• Clearly communicate technical and business benefits in presentations.
• Create high-quality solution designs that meet customer expectations.
• Develop subject matter expertise in WSO2 products, architecture, industry verticals, and competitive offerings. Apply this knowledge to enhance your personal brand, advise customers, and share expertise with the team.
• Provide feedback to teams on customer feature usage and alignment with design, implementation, and integration. Share architect expectations based on industry standards and developer/Dev Ops best practices. Raise and follow up on critical product issues and features.
• Maintain up-to-date knowledge of technology usage, including but not limited to WSO2 products, evolution, and future predictions within relevant domains and areas of specialization. Actively participate in discussions regarding technology, product features, direction, company vision, and process improvements.
• Lead technical aspects of project deliveries, collaborating closely with the delivery manager/PM. Take technical ownership, manage expectations, and communicate effectively with customers, the product team, service delivery personnel, and the internal team. Develop estimates and detailed schedules for complex projects, collaborating with product specialists. Communicate schedules clearly to customers and stakeholders, addressing assumptions, dependencies, and responsibilities.
• Conduct paid deployment reviews for customers, reviewing the solution and deployment architecture. Recommend best practices for using WSO2 products, aligning with customer requirements and use cases. Produce architectural review (AR) documents. Follow up on pending/future items with the customer and account manager (AM).
• Conduct technical workshops for customers, partners, and public users. Design workshop content tailored to diverse audiences, including CXOs, architects, developers, and Dev Ops engineers. Align content (slides, demos) with customer business problems and use cases.
• Assume primary or secondary technical ownership. Lead post-sales expansions, architectural reviews, and customer engagements. Participate in account planning with AMs. Conduct workshops, webinars, and customer events. Follow up on all post-sales activities. Build strong customer relationships and become a trusted advisor. Manage multiple accounts and prospects of varying size and complexity.
• Drive business and technical discussions with strategic accounts.
• Lead customer escalations. Collaborate with the…