Platform Manager

Our client is a well-established, global enterprise operating at the intersection of technology and business services. With decades of experience delivering mission-critical solutions across multiple industries, the organization supports a large-scale, distributed workforce and serves clients spanning enterprise, mid-market, and public sector segments. Their teams are grounded in a culture of innovation, operational excellence, and continuous improvement — values that show up in how they build products, serve customers, and develop their people.

This is an organization where technical leaders have real scope, real resources, and real impact.

We are seeking an experienced and technically deep Platform Manager to own and evolve the enterprise Atlassian ecosystem — spanning Jira Service Management (JSM), Jira Software (JSW), Confluence, Bitbucket, and a growing suite of Dev Sec Ops  integrations. This is a hands‑on leadership role: you will both set the strategic direction for the platform and roll up your sleeves to architect solutions, guide engineers, and drive platform maturity across the organization.

Day‑to‑day, you will lead a team of platform engineers, partner closely with stakeholders across engineering, cybersecurity, product, and business operations, and serve as the enterprise's primary technical authority for all things Atlassian.

This role owns a multi‑year platform roadmap with a clear mandate: modernize, automate, and intelligently scale the Atlassian platform to support enterprise‑wide engineering and service management. You will drive the expansion of AI‑driven capabilities — including virtual agents, intelligent routing, and predictive analytics — while ensuring the platform remains secure, reliable, and aligned to ITSM and Dev Sec Ops  best practices.

If you are energized by the intersection of platform engineering, service management, and emerging AI tooling, this role offers an exceptional opportunity to lead at scale.

• Define and execute a 3–5 year enterprise roadmap for the Atlassian platform, including modernization, cloud strategy, automation, and AI integration.
• Serve as the enterprise authority for Jira Software, Jira Service Management, Confluence, Bitbucket, and related tooling.
• Architect scalable workflow, automation, and integration solutions using Atlassian APIs, Forge, Script Runner, and integration platforms.
• Manage and mentor a team of platform engineers, overseeing workload planning, sprint execution, and delivery of enhancements.
• Own the enterprise CMDB/Assets module, ensuring data accuracy, governance, and alignment with ITIL and ITSM best practices.
• Drive integration with CI/CD pipelines, identity management, monitoring tools, and the broader Dev Sec Ops  ecosystem.
• Expand AI‑driven capabilities within JSM and Jira, including virtual agents, predictive analytics, intelligent routing, and automated remediation.
• Establish platform governance standards and lifecycle management practices across all business units.
• Lead enterprise onboarding, training, and adoption initiatives for Atlassian tools.
• Collaborate with Engineering, Cybersecurity, Product, and Business stakeholders to understand requirements and deliver scalable solutions.
• Communicate platform updates, roadmap progress, and performance metrics to senior leadership.
• Serve as the primary escalation point for platform‑related issues and strategic decisions.
• Partner with Service Management leadership to enhance incident, change, problem, and request workflows.
• Proactively monitor platform performance, reliability, and security.

• 7+ years of Jira/Atlassian administration and engineering experience in enterprise environments.
• 2+ years in a Lead, Platform Owner, or Senior Engineering role.
• Strong hands‑on expertise in Jira Service Management (JSM), Jira Software (JSW), workflow and automation design, Assets/Insight (CMDB), and portal/service desk configuration.
• Experience implementing AI features, virtual agents, or smart automation within Atlassian tooling.
• Working knowledge of ITSM, Agile, and Dev Ops/Dev Sec Ops  practices.
• Proven ability to manage and…