Solution Consultant, Cloud

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment.

At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.

We're hiring a Solution Consultant with an Atlassian Cloud Platform focus to join our Advisory Services Delivery team as an individual contributor - this is not a managerial role. Atlassian Solution Consultants are experts in Atlassian products, practices, and solutions, delivering guidance to drive value realization for clients that have purchased Advisory Services from Atlassian. Each member of the team is accomplished at delivering performant strategic technical guidance at scale, aligning product capabilities with business needs and desired outcomes.

You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Our aim is to help customers unleash the potential of their teams and get the most out of their Atlassian investment.

Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers

Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions

Identify and promote opportunities for service and product expansion within a client’s organization

Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams

Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas

Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers

Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

4-6 years of experience within SaaS companies

2+ years of experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership

Demonstrated expertise in our Cloud Platform, including:

Experience administering Atlassian Cloud ecosystems including applications like Guard, Jira Software, Jira Service Management, Confluence, Focus, Rovo, etc

Background in SaaS based-architectures, integration methods, and associated security considerations

Experience performing Atlassian’s Cloud migration process at varying customer scales, and expertise in associated migration utilities, and hybrid SaaS and on-premise deployment models

You're fluent in English, and nice to have a second language such as Spanish, French, or Portuguese for business communication.

Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices

Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams

Experienced working with large customers in a consulting or technical expert capacity

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn…