Senior Manager, Digital Delivery and Enablement

Senior Manager, Digital Delivery and Enablement - Austin, TX

We are seeking a strategic, detail-oriented and results-driven Senior Manager of Digital Delivery and Enablement to lead projects and process improvement initiatives across the Digital Portfolio. This role will be responsible for driving cross-functional initiatives that accelerate digital transformation, enhance the operating model, and standardize and mature Product Management frameworks to ensure scalable, high-quality product delivery.

• Lead and execute large-scale initiatives focused on continuously improving processes that enable and accelerate the digital product development lifecycle.
• Partner with cross-functional teams to develop, maintain, and communicate the Digital Product Roadmap.
• Collaborate closely with program managers, product owners, technology teams, and business stakeholders to ensure process improvements align with strategic priorities.
• Create and maintain clear process documentation, workflows, governance models, and operating standards.
• Identify bottlenecks and inefficiencies across delivery pipelines; recommend and drive solutions that improve speed, quality, and predictability.
• Lead change management efforts to ensure successful adoption of new processes, tools, and ways of working.
• Monitor process performance using metrics and dashboards; synthesize insights and report progress to leadership.
• Support audits, compliance reviews, and risk assessments related to digital delivery processes.
• Maintain strong portfolio data hygiene and governance to ensure accurate, actionable insights.

• 8+ years of experience in process management, operations, or program delivery within a financial services or technology-driven environment.
• Demonstrated success managing complex, cross-functional programs with diverse stakeholder groups.
• Deep understanding of the digital product lifecycle, agile methodologies, and enablement practices.
• Exceptional communication, leadership, and stakeholder management capabilities.
• Experience with process mapping, change management, and project management methodologies.
• Strong analytical skills with the ability to translate data into insights and recommendations.
• PMP, SAFe, Agile, Lean Six Sigma, or similar process improvement certifications preferred.

• Experience with digital banking, payments, or financial platforms.
• Familiarity with tools like Jira, Confluence, Excel, and Power BI.
• Ability to influence without authority and drive change in a matrixed environment.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at

The base salary range is $140,000 - $170,000 per year; total on-target compensation includes a base salary plus short-term and long-term incentives that align with individual and company performance.

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms. See location-specific benefits on the careers site. Your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

• Medical, Dental and Life Insurance
• Tuition Assistance Program
• Parental Leave
• One day volunteer time off
• $0 Money…