D365 Customer Engagement​/Consulting

Overview

We are looking a CD365 Customer Engagement / Architect 365 Customer Engagement (CE). You will play a pivotal role in helping customers transform their businesses through innovative CRM and Power Platform solutions. You’ll guide customers through digital transformation journeys, leveraging deep technical and functional expertise across the Dynamics 365 CE apps to deliver measurable business outcomes.

• Gather customer insights to map solutions and services with business outcomes, leveraging expertise in Dynamics 365 CE (Sales, Customer Service, Field Service, and Power Platform).
• Identify opportunities to improve customer solutions across customer engagement domains and position services to help customers achieve their objectives.
• Accelerate solution delivery and adoption through Value-Based Deliveries and reusable Intellectual Property (IP) across CE workloads.
• Support customer skilling by delivering technical discussions, workshops, and readiness sessions focused on CRM and Power Platform capabilities.
• Contribute to customer satisfaction by delivering a seamless experience across CE workloads.
• Provide actionable feedback from customers to Microsoft Product Groups to influence roadmap and service improvements.

• Required /
  
  Minimum Qualifications
  • Proven experience in Dynamics 365 Customer Engagement (CE) apps such as Sales, Customer Service, or Field Service.
  • Proven experience in Dynamics 365.
  • Proven experience in Dataverse.
  • Bachelor’s or Master’s Degree in Computer Science, Information Technology, Engineering, Business, or related field AND extensive experience in IT consulting, systems implementation, software development/support, or Microsoft Business Applications.
  • Significant experience in customer-facing roles and as a lead technical solution architect across CRM projects.

• Additional Or
  
  Preferred Qualifications
  • Functional or technical certification in one or more Dynamics 365 CE apps (Sales, Customer Service, Field Service, Power Platform).
  • Experience with Success by Design methodology or business value consulting.
  • Experience leading enterprise-scale implementations involving CE workloads.
  • No relocation required.

• Deep technical expertise in Dynamics 365 Customer Engagement (Sales, Customer Service, Field Service), including:
• Power Platform (Power Apps, Power Automate, Dataverse)
• Integration with other Microsoft services (e.g., Azure, Teams)
• Omnichannel capabilities, case management, and customer journey orchestration
• Data modeling, security roles, and business process flows
• At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.
• The base salary range for this position is $106,087 - $140,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
• The Final date to receive applications for this position is 1/15/2026

Seniority level:
Mid-Senior level;

Employment type:

Full-time;
Job function:
Design, Art/Creative, and Information Technology;
Industries: IT Services and IT Consulting.

Referrals increase your chances of interviewing at Concentrix by 2x. Apply BELOW