Application Consultant, Professional Services

Application Consultant Harris School Solutions - Remote

Harris School Nutrition Solutions is seeking an Application Consultant, reporting to the Director, Operations, to join our team in implementing our school nutrition solutions for district food service programs across the nation. Duties will include tracking/management of assigned projects, communication with customers and internal staff of project status, ensuring project tasks are completed on schedule and within contract restraints, and delivering a superior experience to our clients, ensuring they are referenceable after interactions with our Professional Services team.

Other duties will include delivery of remote (or, in some cases, onsite) client-facing training, internal staff training, data import/conversion and setup/configuration tasks within our nutrition applications.

• Provide quality implementation services to our clients, with a strong focus on customer service, business expertise, and time management
• Participate in discovery sessions with clients to determine and document “As-Is” and “To-Be” states of their systems
• Perform business analysis on projects related to SNS’ nutrition solutions and add-on applications
• Provide insight on best practices and participate in our process improvement cycles
• Build and maintain clear, effective relationships and communication channels with clients, partners, vendors, and internal team members
• Develop detailed project plans, set proper client expectations and define clear and concise follow-up methodologies with all clients

• 5+ years of experience working in the school nutrition industry or 5+ years implementation and training experience in a software implementation environment
• Experience working with both business and IT groups
• Excellent problem-solving skills with the ability to analyze information and make informed, independent decisions quickly, efficiently, and effectively
• Proven ability to work on multiple projects in a team environment; demonstrated track record of performing well under pressure
• Dependable, organized, flexible, self-motivated individual with the ability to work independently and as a strong, collaborative team member
• Outstanding organizational skills; superior verbal and written communication skills
• Excellent interpersonal communication and presentation skills
• Experience in the school nutrition market space (at a district-wide level) considered a strong asset
• Technical proficiency with AI tools and frameworks, including the ability to leverage artificial intelligence for process optimization, data analysis, and solution design
• Travel required – up to 40-50% during peak periods (June – September). Throughout the rest of the year, travel requirements (while typically lower) may vary