PACS Sales Engineer

An Amazing Career Opportunity as a Sales Engineer III!!

Location: Remote

Job : 45693

HID Global is seeking a tech-savvy Sales Engineer passionate about solving problems, driving customer success, and bridging innovation with business outcomes within the PACS NAM Sales team! As part of our team, you will work with the regional sales manager and vertical business development managers in the territory to promote HID PACS products and services. As our Sales Engineer, you are responsible for interacting with clients to understand their needs and priorities and matching those priorities with our PACS offers.

You possess excellent communication skills, articulate complex technical information concisely, and foster impactful customer relationships. If you’re looking for a challenge, we would love to have you!

HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively, and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here:  and

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting‑edge readers, credentials, and controllers to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property, and assets with scalable, high‑quality solutions.

This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.

Are you ready to make a difference? Join us and help shape the future of security.

• Acting as the Sales team’s technical encyclopedia during the sale cycle, representing the technical aspects of how the product solves specific customer problems.
• Assisting our customers, partners, and internal sales force with all aspects of a sale focusing on the technical aspects of the HID PACS Solutions, Product and Services.
• Providing timely assistance responses to create technically sound solutions, while educating our customers, thus increasing the probability of success, and decreasing the time to success.
• Building trusting relationships with technology decision‑makers and influencers. Gaining a deep understanding of the channel partners’ technology and business strategy.
• Organizing demos and POCs to properly represent HID during seminars, conferences, and trade shows.
• Providing technical training to partners and end users on HID‑specific technologies, tools, and relevant industry topics related to Credential Technologies, Access Control Hardware, Mobile Access Solutions, Biometric Authentication, AI & Machine Learning integration, and others.
• Collaborating with HID Product Marketing and Engineering teams on the requirements and perspectives of our customers. Improving HID’s portfolio by providing regular partner feedback to internal cross‑functional teams including Product Management.
• Maintaining a strong technical command of the HID portfolio. Learning new technical concepts by leveraging internal experts and external resources such as field experts and technical articles.

• Bachelor’s degree in a technical field such as IT, Science or Engineering or equivalent work experience.
• Minimum 4–5 years of Technical or Presales experience supporting a Physical Access Control Technology/Solution desired.
• Minimum 2–3 years of in‑depth HID PACS Products and Services experience required.
• ASIS PSP, CSEIP, CISSP certified or other PACS Domain certifications preferred.
• Understanding of PACS system and components such as:
• Directory services (Active Directory, LDAP, X.500).
• Databases (Microsoft SQL and/or Oracle).
• Network protocols (SSL/TLS, HTTPS, MQTT, RADIUS).
• Authentication protocols (SAML, OAuth, OIDC).
• Network security (Firewalls, DMZ, VPN);
  Cloud integrations (RESTful APIs, SDK).
• Encryption standards (AES, RSA, ECC, PQC), and device provisioning workflows.
• Knowledge of industry standards such as OSDP, Wiegand,…