New Business Implementation Consultant

Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long-term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people!

Interested in joining our smart, fun, and talented team? Let's connect!

POSITION OVERVIEW:

New Business Implementation Consultants at Fourth play a critical role in bringing our payroll solutions to life for customers, while also gaining exposure to Fourth’s broader suite of products. In this role, you’ll own the payroll onboarding and implementation journey from kick-off through go-live, partnering closely with customers and internal teams to deliver accurate, compliant, and confident payroll launches that support daily business operations across the United States.

You’ll serve as both a trusted advisor and project lead, guiding customers through payroll discovery, configuration, data validation, testing, and training, while navigating complex requirements along the way.

As you grow in the role, you’ll also deepen your knowledge of additional Fourth solutions, expanding your delivery expertise across our platform. Working cross-functionally with internal teams, you’ll help ensure each customer is set up for long-term success and experiences real value from Fourth’s technology.

This is a highly visible, customer-facing role where you'll have an opportunity to make meaningful impact and take ownership of successful outcomes across a wide variety of implementation projects.

In this fully remote role, you’ll be trusted to own your outcomes, have the opportunity to collaborate with supportive teams, and grow your expertise while helping businesses run better every day.

ABOUT

THE ROLE :

• Own and manage the onboarding and activation phase for assigned U.S. projects, ensuring timely and successful go-lives.
• Serve as the primary implementation point of contact for customers, guiding them through discovery, configuration, training, and launch readiness.
• Manage onboarding timelines, dependencies, and risks, escalating issues as needed to maintain delivery commitments.
• Partner cross-functionally with Sales, Customer Success, Product, and Engineering stakeholders to align on scope, expectations, and handoffs.
• Proactively identify and support resolution of onboarding challenges and implement scalable process improvements to drive consistency and efficiency.
• Develop and maintain a strong working knowledge of Fourth’s platform, products, integrations, and release roadmaps to support informed implementation decisions.
• Lead multiple concurrent onboarding engagements, balancing priorities and ensuring effective time and workload management.
• Develop, maintain, and deliver onboarding and training materials for internal and external stakeholders.
• Complete required system configuration, data entry, and data migration activities, including account setup and QA.
• Capture, document, and track customer feedback, issues, and enhancement requests to support continuous improvement initiatives.

• Demonstrated ability to manage multiple, complex technological implementation and onboarding projects simultaneously while balancing time-sensitive priorities and stakeholder communications
• Excellent written and verbal communication skills
• Strong experience delivering successful implementation projects through a high level of ownership, accountability, and follow-through
• Comfortable working in environments where priorities may shift as solutions are refined
• Intellectually agile with the ability to quickly learn new products and tools, and adapt to evolving processes

• $95,000 - $110,000 USD (alignment within this range is based on experience and geographic region)
• Annual Performance-Based Bonus Eligibility
• Unlimited PTO
• Medical, Dental, Vision Insurance
• 401k Match
• Parental Leave
• Laptop and equipment