Senior Manager, Consulting Services; Consulting Services Team

Senior Manager, Consulting Services (Consulting Services Team)

Customer Success United States - Austin

We are Semrush, a global Tech company developing our own product – a platform for digital marketers.

Are you ready to be a part of it? This is your chance! We’re hiring for Senior Manager, Consulting Services (Consulting Services Team).

Semrush Consulting Services is a team of digital strategy consultants, technical experts, and engagement managers who partner with enterprise customers to accelerate platform adoption and unlock value across SEO, content, competitive intelligence, and digital marketing workflows.

We deliver high-impact onboarding, consulting, implementation, and enablement services across the customer lifecycle, helping some of the world's most sophisticated marketing teams build scalable digital growth systems.

The Senior Manager, Consulting Services is responsible for leading and scaling a high-performing services team that delivers impactful customer outcomes and contributes to Semrush’s growth in the Enterprise segment.

This role oversees service delivery excellence, team development, and operational rigor, while partnering closely with Sales, Account Management, Customer Success, and Product to grow services revenue and improve customer time-to-value.

• Practice Leadership
  :
  Own the delivery strategy, quality standards, and ongoing improvement of Semrush Consulting Services. Ensure all service offerings align with customer needs, enterprise priorities, and internal readiness.
• Team Management
  :
  Lead, mentor, and develop a team of Digital Strategy Consultants and Engagement Managers. Foster a culture of high performance and continuous learning, and support hiring, onboarding, and career growth.
• Customer Success & Delivery Excellence
  :
  Ensure all services produce measurable customer outcomes and ROI. Oversee delivery methodologies and best practices, and serve as an executive sponsor for key engagements when needed.
• Sales & Services Growth
  :
  Partner closely with Sales, Account Management, and Customer Success to build a strong Consulting Services pipeline. Support scoping, pricing, and packaging of services, and identify opportunities for new offerings based on customer needs.
• Operational Management
  :
  Manage resource planning, team utilization, and delivery operations to ensure predictability and scale. Monitor performance metrics, delivery health, and service quality, driving improvements where needed.
• Commercial & Financial Accountability
  :
  Contribute to forecasting, revenue planning, and financial performance targets. Ensure services support profitability through efficient delivery, optimized margins, and strong customer outcomes.
• Stakeholder Engagement
  :
  Build strong partnerships with GTM, Product, and Marketing teams. Share insights and risks to influence customer strategy, product direction, and organizational alignment.
• Innovation & Continuous Improvement
  :
  Continuously evolve service offerings, onboarding methodologies, and engagement frameworks. Identify opportunities to improve scalability, predictability, and overall customer experience.

• 7–10+ years in professional services, consulting, customer success, or digital marketing strategy roles.
• Experience managing a delivery team or leading complex service engagements in a high-growth or scaling environment.
• Strong understanding of enterprise customer needs.

• Experience with Semrush or similar SaaS/digital marketing platforms.
• Strong understanding of digital marketing workflows (SEO, content, competitive research, analytics).
• Background in onboarding, implementation, consulting, or practice management.
• Familiarity with change management and enterprise transformation programs.
• Proven ability to drive operational rigor across delivery processes, capacity planning, and performance management.
• Strong commercial acumen with experience supporting sales cycles, scoping services, and contributing to revenue growth.
• Excellent communication, talent development, and stakeholder management skills.

The annual Total Cash…