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IT Support Technical Support

Senior Technical Support Lead – SaaS & Revenue Management

Job in Austin, Travis County, Texas, 78716, USA
Listing for: Duetto
Full Time position
Listed on 2026-02-18
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading hospitality technology firm is seeking a Senior Technical Support Specialist in Austin, Texas. The ideal candidate will have over 5 years of experience in technical support, particularly in the SaaS sector, and will be responsible for resolving complex customer inquiries, acting as a mentor, and utilizing advanced diagnosis tools. Strong collaboration with product and engineering teams required. This role demands a proactive approach to quality knowledge management and involves leading support initiatives and team training.
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Position Requirements
10+ Years work experience
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