Director, IT System Services

Date:
Feb 13, 2026

Location:

AUSTIN, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

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Director, IT System Services

Director V

Health & Human Services Comm

DIRECTOR OF SYSTEM SERVICES

13885

02/27/2026

Internal and External

Computer and Mathematical

TEXAS-B-30

$9,337.25 - $15,307.11

Monthly

Day

Days (First)

Regular

Full time

Exempt

AUSTIN

701 W 51ST ST

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The Director of the Health & Human Services (HHS) Information Technology (IT) System Services Division is selected by and accountable to the HHSC ADCIO or DCIO of IT Infrastructure Services. This position performs advanced, senior-level managerial work providing direction and guidance in strategic operations and planning. Work involves establishing divisional strategic objectives, goals and plans; developing policies; reviewing guidelines, procedures, rules, and regulations;

establishing priorities, standards, and measurement tools for determining progress in meeting goals; coordinating and evaluating the Division's activities; along with reviewing, approving, and managing budgets and contracts. The position is responsible for delivering prompt, responsive, efficient, and customer-oriented support services to ~50,000 HHS System end users. Services within the scope of the Director's responsibility includes but is not limited to:

• Office 365 services
• Identity & Access Management services
• Workstation & Software Management
• Active Directory services
• Systems Configuration Management
• Enterprise Storage

This position works under limited direction with extensive latitude for the exercise of initiative and independent judgment.

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Directs, manages and oversees the HHS IT System Services Division by establishing and implementing short and long-term strategies to accomplish HHS vision, goals and objectives to deliver in-scope IT services to business partners within reasonable schedules, budgets, and quality objectives. Ensures that infrastructure systems operate according to identified standards, regulatory agencies’ requirements, and legal requirements. In-scope services include but are not limited to:
Office 365 services, Identity & Access Management services, Workstation & Software Management, Active Directory services, Systems Configuration Management, Electronic Faxing, Cellular Device Management, and Enterprise Storage.

Interfaces with other HHS departments to ensure the proper operation of in-scope system services; coordinate to provide support and ensure appropriate joint operations with other HHS agencies, managed services vendors, and service providers; work with program and divisional personnel, management, and IT points of contact to provide excellent customer service.

Advises HHSC executive management on HHS IT System Services Division initiatives in support of business goals and objectives and oversees ongoing improvements and system enhancements within the division.

Collaborates with HHS IT Chief Technology Officer (CTO), Chief Information Security Officer (CISO) and Project Management Office (PMO) offices to define and implement HHS IT strategic roadmaps.

Selects, trains, develops and…