PC​/Printer Break-Fix Technician

Responsibilities

Kforce is immediately adding a full‑time PC/Printer Break‑Fix Technician in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Austin, TX.

Summary:

This customer‑facing, non‑exempt PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to our client’s PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. This is a fast‑paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self‑contained, resourceful, and determined for success.

This is a team‑based group of self‑starting, technical/mechanical delivery professionals. This ever‑changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both the company and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow the business in a profitable manner and within budget.

It is imperative that the PC/Printer Break‑Fix Technician understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on‑customer‑site service events include, but are not limited to: configuring hardware, software, and simple network components, installation, unit repair, and working with escalation personnel performing and assisting in technical action plans to remediate PC/print issues.

• Strong mechanical aptitude, working with tools and various alignment apparatus
• Alignment with customer's business needs while maintaining contractual commitments
• Ability to logically and systemically troubleshoot various hardware problems on printers; may also involve third‑party software, networks, and switches
• Able to balance and prioritize multiple activities and issues
• Successful cause and effect understanding of financial perspectives on the business
• Strong interpersonal verbal/written skills; especially in person, on a customer site; critical to relationship building and expectations
• Attention to detail and commitment to administrative responsibilities
• Exercise solid business‑based decision‑making skills, taking appropriate risk to insure that both the company and the customer’s business needs are met
• Independent thinking while adhering to standard technological/mechanical and business procedures
• Industry/company knowledge that provides solid technology solutions and options to the customer
• Ability to quickly and accurately evaluate a technical situation while managing operational challenges
• Experience with working independently and re‑prioritization of tasks/events/commitments quickly based on contract, customer, and business situations
• Highly skilled at prioritization, planning, working independently within standard policies and business standards
• Able to bend, crawl, stoop, sit, lift, and move 50 pounds of weight
• Availability to work both scheduled and unscheduled overtime
• Participate in assigned work during non‑traditional workdays, holidays, and shift work
• On‑site customer‑facing experience
• Technical/mechanical hardware repair experience
• Demonstrated technical/mechanical aptitude for learning new technology

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors such as relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract, and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & AD&D insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not…