Fractional Operations Specialist

About the Role (Contract to Hire)

We’re hiring a contract Operations Specialist to support a fast-growing real estate technology product that helps title and escrow teams securely obtain mortgage payoff amounts—one of the most critical and time-sensitive steps in closing a real estate transaction.

This role focuses on managing payoff requests end-to-end: tracking orders, following up with mortgage companies to obtain payoff information, and keeping customers informed throughout. You’ll work closely with a small, hands-on team and play a meaningful role in how the product and its underlying processes evolve as volume scales.

You’ll be working on an AI-driven real estate product designed to help prevent wire fraud, an area where accuracy, speed, and trust are paramount. The product is growing quickly, and the team is small and highly collaborative.

Because of that, this role goes beyond task execution—you’ll have visibility into how an AI-powered workflow product operates in production, and have an opportunity to provide feedback that directly shapes internal processes and product improvements as the platform scales.

• Manage payoff requests from intake through completion with a high degree of accuracy
• Triage incoming orders based on urgency, deal timelines, and external requirements
• Monitor order progress and proactively identify issues that could delay completion

• Follow up with mortgage companies via phone, email, fax, and online systems to obtain payoff amounts
• Navigate varying requirements and response patterns across different institutions
• Persistently and professionally move orders forward, escalating time-sensitive cases when needed

• Provide clear, timely updates to customers (title, escrow, or internal teams)
• Respond to inbound questions and resolve routine issues related to payoff requests
• Set expectations clearly when delays or constraints arise

• Maintain clean, accurate records in internal systems
• Review payoff information for completeness and correctness
• Identify recurring issues, edge cases, or inefficiencies and help improve workflows, documentation, and tooling over time

• Strong attention to detail and comfort managing high-volume, time-sensitive work
• Excellent written and verbal communication skills
• Ability to triage independently and prioritize without constant oversight
• Calm, persistent, and professional when following up with external counter parties
• Interest in improving processes, not just executing them

• Experience in real estate, mortgage, title, escrow, or financial operations
• Experience in operations, customer support, or back-office roles at a tech-enabled company

• Must be U.S.
  
  -based
• Reliable internet and the ability to work standard U.S. business hours
• Comfortable working in a fast-moving, startup environment

Not sure if you check all the boxes? Apply anyway!

We know that great talent comes in many forms, and we value potential just as much as experience. If you're excited about this role and believe you can grow into it, we’d love to hear from you. We’re looking for people who are eager to learn, adapt, and solve challenges—so if that sounds like you, don’t let a checklist hold you back!

Change doesn't happen overnight, and the same goes for us here  evolve collectively and individually as we grow by leaning into the core values that define us. As we grow, we embody GRIT
—collectively and individually—to raise the bar and influence outcomes in everything we do.
Guard the Customer - Raise the Bar - Influence Outcomes - Teamwork Wins

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.