Technical Support Analyst II - HR Technology

Overview

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

We empower RPM’s success through exceptional technology solutions and support delivered with a concierge-level commitment to service excellence. We partner across all Teams and departments, recognizing that every technical challenge represents a business goal waiting to be achieved. We combine proven best practices with the agility to innovate; ensuring RPM excels in a rapidly evolving industry. Our approach combines proactive problem-solving with responsive support, ensuring technology enhances the growth of our associates and therefore RPM.

Through continuous learning, strategic thinking, and a genuine passion for enabling others, we transform IT solutions from a service function into a strategic advantage. One interaction, one solution, one innovation at a time.

The HRIS Administrator is responsible for HR system administration, including business process configuration, reporting development, end-user training, and data management in support of all RPM HRIS products including UKG and iCIMS.

• Provide functional and technical support within UKG, iCIMS and other HR systems.
• Work collaboratively with HR, Marketing, Analytics, Finance, and IT to align technology and implement standard processes and controls to maintain data integrity and consistency across systems.
• Implement and document a short- and long-term system strategy including but not limited to identifying and recommending improvements to the system and content management and retention.
• Assess technology and provide recommendations for system enhancements in collaboration with the HR Technology Manager.
• Partner with IT teams to monitor, update, and maintain data feeds between HR, Operations systems, and vendors.
• Update, audit, and maintain employee and operations data in HR platforms.
• Work with vendors to prepare for system updates and ensure RPM maximizes available technology and follows best practices.
• Document processes to create reference guides and instructional materials to reduce process errors by end users.
• Analyze platform usage and capabilities; recommend and implement improvements.
• Prepare reports and provide system data to HR Leadership and other end users as needed.
• Ensures system compliance with data security and privacy requirements.
• Other duties as assigned.

• Bachelor's degree in computer science or information technology or similar; or 2-4 years’ experience working with information technologies and systems analysis; or equivalent combination of education and experience.
• Administration experience with UKG and/or iCIMS required.
• Strong computer, software, and analytical skills.
• Proven ability to assess business needs and translate them into relevant solutions.
• Strong understanding and knowledge of the principles and practices associated with database maintenance and administration.
• Excellent analytical skills.
• Strong communication skills.
• Experience with Microsoft Teams preferred.

• May be required to sit or stand for extended periods of time.
• Must be able to read documents, computer screens and data.
• Must be able to hear and understand verbal communications in person and over the phone or computer.
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds.
• Must be able to operate a computer, keyboard, mouse and other office equipment.

• This is a hybrid role, requiring the associate to work in our Austin office three days per week based on managers’ discretion.
• The office is an open setting which may include bright lights, constant noises and distractions.

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for all full-time, regular associates.
• Emplo…