Desktop Support Analyst

Description

Desktop Support Analyst

On-site | Austin, TX | Contract-to-Hire

Key Responsibilities

+ Install and configure desktops, laptops, mobile devices, and associated peripherals and related software.

+ Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc.

+ Perform on-site updates, Configuration changes, or Software installations.

+ Provide on-site technical assistance to End Users.

+ Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.

+ Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.

+ Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)

+ Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs

+ Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.

+ Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support

Requirements

Qualifications

+

Experience with various desktop systems, operating systems, and diverse technical environments.

+ Excellent customer service orientation and verbal communication skills.

+ Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.

+ Ability to install software for and troubleshoot a wide range of applications.

+ Analytical thinking and problem-solving ability.

+ CompTIA A+ certification or equivalent certification

+ Provide assistance for network relates issues

+ Update the inventory of phones, peripherals and system cards( like TDM, digital and CPU cards etc.) to network voice team.

+ Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk

Contract Benefit Offerings:

+ Healthcare (medical, dental, and vision plans)

+ 401(k) and retirement plans

+ Commuter benefits

+ Employee and vendor discounts

+ Employee Assistance Program (EAP)

+ And many more!

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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