Customer Success Manager

Overview

Employer Industry: Business Application Solutions

• Opportunity for career advancement and growth within the organization
• Work closely with industry-leading companies to enhance their revenue and growth strategies
• Engage in a dynamic and fast-paced work environment
• Collaborate with cross-functional teams and serve as a trusted advisor to customers
• Ability to lead onboarding and training sessions, ensuring customer satisfaction
• Competitive salary and benefits package

• Serve as the primary point of contact for customers throughout implementation, onboarding, and ongoing adoption of the platform
• Conduct customer meetings to understand business objectives and identify opportunities for value and ROI
• Train new customers and provide technical sessions to ensure smooth platform transitions
• Collaborate with Sales, Product, and Support teams to advocate for customer needs and enhance their experience
• Drive upsell and expansion opportunities within existing accounts while addressing customer issues proactively

• Minimum of 5 years of proven experience as a Customer Success Manager in SaaS companies
• Hands-on experience leading onboarding and implementation processes
• Strong understanding of CRM systems such as Salesforce, Dynamics, or Hub Spot
• Excellent interpersonal communication and customer-oriented skills
• Ability to communicate in English at a mother-tongue level

• Experience with CPQ tools
• Background in roles such as Presales, Sales Engineer, or Technical Account Manager
• Proven ability to lead workshops and technical training sessions
• Strong problem-solving skills and ability to work under pressure

#Customer Success #SaaS #Career Opportunity #Technical Training #Business Growth

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