Desktop Support Specialist, Business and Technology Services, Moody College of Communications

Job Title

Desktop Support Specialist, Business and Technology Services, Moody College of Communications

This entry‑level position provides computer desktop end‑user support for patrons of the Moody College of Communications. The employee will respond to requests and problems, install, monitor, diagnose, repair, maintain, and upgrade PC hardware, software, and equipment to ensure optimal workstation performance.

• Assist in development, implementation, and enforcement of Moody College IT policies; interpret UT System and Campus policies as needed.
• Install, monitor, diagnose, repair, maintain, and upgrade personal computer hardware, software, and equipment.
• Maintain thorough documentation using the online ticketing system and wikis.
• Occasionally participate in specific technology research, development, and deployment projects.
• Provide first‑tier support for VoIP telephone troubleshooting and requests for service.
• Provide first‑tier technical support for Moody College classroom AV, particularly early‑morning classes.
• Support the Technology Team and Helpdesk, collaborate with non‑Helpdesk techs and University techs, and provide purchasing recommendations.
• Answer the Help Desk line and handle voicemail and email inquiries as needed.
• Other duties as assigned.

• Some experience providing end‑user help desk support in a managed endpoint environment for Windows, macOS, iOS, and tvOS devices.
• Excellent written and verbal communication skills and a professional demeanor.
• Regular and punctual attendance.
• Willingness to learn and accept constructive feedback.
• Detail oriented and able to follow written and verbal instructions.
• Must work well in a team environment and collaborate on work activity.

• More than one year of experience.
• A+ Microsoft or Apple certifications.

$45,000

• Standard office conditions in shared windowless space.
• Repetitive use of a keyboard at a workstation.
• Manual dexterity required.
• Concurrent multiple projects under rigid deadlines.
• Occasional extended work hours.
• Ability to lift up to 50 pounds.

• Resume/CV
• Three work references with contact information; at least one from a supervisor.
• Letter of interest

• Competitive health benefits (employee premiums 100%, family 50%).
• Optional Vision, Dental, Life, and Disability insurance.
• Paid vacation, sick time, and holidays.
• Teachers Retirement System of Texas, a defined benefit retirement plan.
• Additional Voluntary Retirement Programs: 403(b) and 457(b).
• Flexible spending account options for medical and childcare expenses.
• Staff tuition assistance once eligible.
• Expansive employee discount program (athletic tickets, etc.).
• Free access to UT Austin libraries and museums.
• Free rides on all UT Shuttle and Austin Cap Metro buses.

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.