IT Infrastructure Manager

Under the direction of the Assistant Vice President (AVP) of Information Technology (IT), the IT Infrastructure Manager oversees the day-to-day management, operation, and support of the Credit Union's IT infrastructure. This includes, but is not limited to, Wide Area and Local Area networks, server and application infrastructure, virtual platforms, Firewalls, network security and telecommunications circuits. This role implements and maintains a secure, reliable, and high-performing company-wide LAN/WAN network and server infrastructure in alignment with IT strategy, standards and priorities established by the AVP of IT.

• Provide direction and leadership to the IT network and systems administrator staff. Train and coach staff through individual development plans, mentoring, and performance reviews. Perform necessary personnel actions such as interviewing, hiring, transferring, promotions, disciplinary actions and terminations in consultation with management.
• Cultivate a service-oriented team culture while building and leading a high-performance team that proactively seeks opportunities to grow and improve.
• Facilitate team meetings to foster collaboration and strong communication within the team. Ensure staff receives cross training to ensure business continuity.
• Serve as a subject matter expert and primary point of escalation for IT staff on Tier 2 issues. Resolve complex technical issues and provide guidance to staff to support timely and effective resolution.
• Oversee the quality, accuracy, and completion of work performed by the team, and elevate issues to the AVP of IT as appropriate. Ensure department meets Service Level Agreement expectations (SLA's). Periodically review and update SLA's for staff in order to meet organizational needs.
• Coordinate after-hours upgrades in partnership with AVP of IT.
• Oversee the design, configuration, installation, security, maintenance and support for Information Technology infrastructure including 10+ campus environment, multiple internet connections and enterprise data centers, over 150 routers, switches and firewalls, and guest WIFI network at all locations.
• Plan, design, maintain and upgrade physical and virtual servers and related infrastructure across the Credit Union in conjunction with the AVP of IT in an enterprise environment with 6+ virtual hosts and over 200 virtual servers. Ensure upgrades and patching on applicable systems are completed properly on an on-going basis.
• Maintain acceptable uptimes on Credit Union systems and meet acceptable SLA's regarding response time to issues and/or outages.
• Ensure comprehensive IT support and network monitoring, performance tuning and advanced network troubleshooting and testing across multiple secure networks.
• Adhere to operational and security frameworks to ensure Credit Union infrastructure is compliant with applicable state, federal and private rules, regulations and standards.
• Analyze security assessments and monitor the Credit Union's computing environment and network traffic for activities including but not limited to policy violations, abnormal behaviors and intrusions.
• Monitor and enhance business and network security by developing remediation and mitigation strategies. Ensure a secure network environment through MSP's, vulnerability scans or penetration testing.
• Regularly analyze cybersecurity reports and complete vulnerability remediation and resolution efforts across various network systems.
• Collaborate with internal and external business partners regarding security-related events to ensure continuous improvement of the overall security posture of the Credit Union.
• Manage the planning, initiation and implementation of network and network security projects.
• Partner with AVP of IT for Credit Union business projects that require IT Infrastructure changes, upgrades, or enhancements.
• Evaluate and prepare proposals for adding new technologies and creates plans for installations and/or integration.
• Build and maintain…