Systems Administrator; Systems Analyst V

Mission

The Texas Education Agency (TEA) will improve outcomes for all public‑school students in the state by providing leadership, guidance, and support to school systems.

• We are Determined: We are committed and intentional in the pursuit of our main purpose, to improve outcomes for students.
• We are People-Centered: We strive to attract, develop, and retain the most committed talent, representing the diversity of Texas, each contributing to our common vision for students.
• We are Learners: We seek evidence, reflect on success and failure, and try new approaches in the pursuit of excellence for our students.
• We are Servant Leaders: Above all else, we are public servants working to improve opportunities for students and provide support to those who serve them.

New hires, re‑hires, and internal hires will typically receive a starting salary between the posted minimum and the average pay of employees in their same classification. Offers will be commensurate with the candidate’s experience and qualifications and will thoughtfully consider internal pay equity for agency staff who perform similar duties and have similar qualifications. The top half of the posted salary range is generally reserved for candidates who exceed the requirements and qualifications for the role.

The maximum salary range is reserved for candidates that far exceed the required and preferred qualifications for the role.

This position is funded through December 30, 2026. Continuation of the position beyond that date is contingent on available funding.

The Office of Information Technology works closely with all agency divisions to implement innovative technology solutions in a cost‑efficient manner that supports the goals and priorities of the Texas Education Agency. The Office of IT provides efficient technology solutions and stellar customer services to internal staff, 20 Educational Service Centers, and 1,200-plus public‑school districts and charter schools. The following services are provided by IT: leadership on IT initiatives;

guidance on security/policy issues; new application development/enhancements; software acquisition; technical support; assistance with technical sections of purchasing documents such as Request for Information (RFI), Request for Offers (RFO), Request for Proposals (RFP); and oversight on the data collection process which helps to support and improve outcomes for all of Texas’ 5 million-plus students.

The Systems Administrator reports to the IT Operations Manager and works within the Technology Operations Division. This position performs IT support work within the Texas Education Agency.

This role performs advanced (senior level) computer systems administration work that involves troubleshooting and solving complex problems with IT systems, automating processes using scripting languages, creating procedures, forecasting resource needs, improving and updating existing IT systems, and designing and implementing new IT systems. This position is an individual contributor role, with considerable latitude for the use of initiative and independent judgment.

Flexible work location within the state of Texas may be considered for qualified candidates.

Please note that a resume is an required attachment for applying to this position. Incomplete applications will not be considered. Applicants who are strongly being considered for employment must submit to a national criminal history and financial background check.

• Cloud Administration: Configures and manages Microsoft 365 and other cloud platform environments to meet the organization’s needs; creates and implements strategies and plans to migrate on‑premises data and systems to the cloud.
• Server Administration: Administers and maintains an enterprise IT environment consisting primarily of Microsoft Windows Servers.
• Customer Service: Ensures that all customers’ tickets opened in Jira Service Desk are resolved and closed in a timely manner based upon set service level agreements.
• Project Work: Works to complete IT projects as assigned by supervisor. Work should be completed within the agreed upon timeline to…