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HelpDesk/Support Technical Support

IT Triage & Incident Coordinator

Job in Austin, Travis County, Texas, 78716, USA
Listing for: Lightedge
Full Time position
Listed on 2026-02-24
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 45000 - 60000 USD Yearly USD 45000.00 60000.00 YEAR
Job Description & How to Apply Below
A leading technology service provider based in Austin, Texas, is seeking a motivated Triage Technician. The successful candidate will respond to customer requests and system alerts, ensuring outstanding service delivery. Responsibilities include monitoring systems and coordinating with technical teams. Applicants should have a high school diploma and an empathetic approach to customer service.

Experience with ITSM tools and cloud technologies is preferred. This full-time role is essential for maintaining excellent customer relations and service quality.
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