Senior Technical Support Engineer

An Amazing Career Opportunity for a Senior Technical Support Engineer!!

Location: Remote (US)
Job : 45484

HID is a dynamic, fast-paced organization offering numerous opportunities to contribute and create value. As an HID EAT RFID Senior Technical Support Engineer, you will serve as a vital member of a rapidly expanding business segment. In this role, you will support HID’s clients by expertly troubleshooting technical issues. You will work within complex customer environments to accurately replicate problems and conduct thorough evaluations before submitting bug reports to the quality and engineering teams.

Additionally, you will be responsible for providing timely status updates to key stakeholders, including customers, sales, and professional services.

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. HID is a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.

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• Troubleshooting and resolution of customer technical issues
• Tracking technical issues in the Salesforce ticketing system
• Documenting technical issues and administration of the knowledge base

• Minimum 4 years of experience in a technical support role
• University degree in Engineering, Computer Science, or equivalent required. A lower-level degree combined with additional relevant experience may be considered.
• Strong problem solving and analytical skills
• Strong verbal and written communication abilities (English)
• Ability to work independently with multiple priorities and adapt to dynamic environments
• Knowledge of physical access control and the security industry is preferred
• Familiarity with Security/Cryptography concepts is preferred
• Knowledge of contactless RFID credentials and readers is preferred
• Experience with Salesforce or similar CRM platform is preferred

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

• Empowerment:
  You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation:
  You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity:
  You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

The wage range for this role considers a broad scope of factors that are considered when making compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range does not account for geographic differentials based on the location where the position may be filled. At HID, it is uncommon for individuals to be hired at or near the top of the range.

Final compensation decisions depend on the specific facts and circumstances of each case.

The base salary in the United States is $82,000 to $98,000.

This opportunity may be open to flexible working arrangements.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants…