Desktop Support Technician

Desktop Support Technician (Onsite - North Austin)

Contract through end of year | 100% Onsite

We are seeking a skilled, customer‑focused Desktop Support Technician to join our End User Services team in North Austin. This role is perfect for someone who enjoys hands‑on, face‑to‑face technical support and thrives in a collaborative, people‑centric environment.

What You'll Do

+ Provide day‑to‑day onsite support for end users

+ Deliver in‑person troubleshooting for Windows and Mac devices

+ Maintain data accuracy within the asset management system

+ Refresh End‑of‑Life (EOL) systems & support hardware lifecycle management

+ Provision computer assets for new hires

+ Assist with remediation of unhealthy SMS and antivirus clients

+ Support video conferencing and teleconferencing equipment

+ Review and fulfill end‑user hardware requests

+ Represent the IT team in global device and service improvement projects

+ Serve as a trusted advisor to employees on tech best practices

+ Provide quick, confident issue resolution in a walk‑up support environment

+ Learn, adopt, and help train users on emerging technologies

Top Required Skills

+ 2+ years of professional onsite Desktop Support experience (Face‑to‑face support required-no phone-only support)

+ Strong troubleshooting skills across both Windows and Mac environments

+ Customer-facing background, such as: walk-up support, support desk, retail tech support

Nice to Have

+ Active Directory experience

+ Strong customer service orientation

+ Familiarity with ticketing systems, VPN, WLAN/LAN, and TCP/IP

+ Understanding of client imaging, deployment, and testing

+

Experience with iOS and Android device support

+ Exposure to medium-large enterprise environments

What We're Looking For

+ An energetic, personable technician who approaches support as consulting, not just break/fix

+ Someone who communicates clearly, builds trust, and delivers an outstanding user experience

+ A team player who enjoys a collaborative, casual environment and is passionate about technology

Work Environment

+ 100% onsite in North Austin

+ Casual, "tech culture" atmosphere (jeans and t-shirt acceptable)

+ Fun, supportive, collaborative team

+ Monday-Friday, standard business hours

Why This Role Is a Great Opportunity

+ Work hands-on in a highly visible, enterprise-level environment

+ Exposure to a diverse range of technologies-no siloed work

+ Chance to grow your technical career and gain skills across systems, networks, and infrastructure

+ Join a team that values innovation, customer experience, and continuous improvement

Job Type & Location

This is a Contract position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $25.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Austin,TX.

Final date to receive applications

This position is anticipated to close on Feb 27, 2026.

h4About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national…