Customer Support Specialist – Tier 1; Hybrid- Austin, TX

Customer Support Specialist – Tier 1 (Hybrid
- Austin, TX)

Location:
Austin, TX (Hybrid- 2-3 days a week)

We are looking for a Customer Support Specialist – Tier 1 to join our world-class Support team. The Support team’s primary focus is to help associations and membership organizations engage their customers by leveraging the Fonteva membership and event management product suite—built on top of the world’s #1 CRM, Salesforce.
If you are passionate about delivering excellent customer experiences, enjoy solving technical problems, and are eager to grow your Salesforce and cloud expertise, this role is an excellent opportunity to build a strong foundation and advance your career.

• Investigate and resolve customer-reported issues within Fonteva’s Salesforce-based applications
• Troubleshoot problems related to configuration, Lightning Components, managed packages, workflows, flows, and process builders
• Apply debugging techniques to analyze issues within custom frameworks and identify root causes

• Deliver high-quality, customer-focused support by understanding client needs and use cases
• Communicate clearly and effectively with both technical and non-technical customer stakeholders
• Take ownership of customer cases from intake through resolution or appropriate escalation

• Provide foundational support for API integrations using tools such as Workbench and Data Loader
• Assist with middleware platforms (e.g., Mule Soft) while learning integration best practices through hands‑on experience and mentorship

• Continuously expand your knowledge of the Salesforce platform, Fonteva products, and cloud technologies
• Participate in mentoring, formal training, and certification programs to grow technical and product expertise

• Strong problem-solving and root cause analysis skills and enjoys working through complex systems
• 2–3+ years of hands‑on Salesforce experience as an advanced user, administrator, or in a support‑focused role
• Salesforce Administrator or motivated to achieve certification within 90 days of hire (certification costs covered by Fonteva)
• Thrives in a fast‑paced, metrics‑driven support environment
• Values teamwork, learning, and shared success
• Experience with Salesforce Experience Cloud is a plus

• Make a meaningful impact by supporting associations and membership organizations using industry‑leading Salesforce technology

Build a strong foundation in Salesforce, cloud platforms, and Fonteva’s managed applications

Gain hands‑on experience troubleshooting real customer issues while learning from experienced support professionals

Grow your technical skills through structured training, mentorship, and Salesforce certification opportunities

Develop a customer‑centric mindset in a collaborative, fast‑paced, and metrics‑driven support environment

Position yourself for long‑term career growth within a world‑class support and technology organization

Excited about this role but don’t meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.

You may be just the right candidate for this or other roles.

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and…