Product Enablement Specialist II

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Founded in 2015, ReUp Education is the only organization that focuses exclusively on helping colleges and universities engage and re‑enroll the more than 40 million US residents who have “stopped out” and support them until graduation, through our patented technology‑enabled service. To date, we have re‑enrolled over 57,000 students for our university partners. As of July 2025, ReUp Education partners with 140 active schools and a total of 1.78 million learners.

To date, we have helped 7,960 learners graduate. Today we build regional marketplaces to connect the supply of educational opportunities with the demand for skilled and credentialed workforce professionals.

ReUp is looking for a Product Enablement Specialist II who is dedicated to enabling a seamless experience for our Partner Success team and ensuring strong technical support across our product portfolio.

• As Product Enablement Specialist II, you will serve as the essential connector between our Product, Engineering, and Partner Success teams—ensuring our partners receive timely, accurate, and high‑quality support. Additionally, you will translate complex technical information into clear guidance, deliver product training, support troubleshooting efforts, and facilitate smooth handoffs of new features or enhancements from Product and Engineering to Partner Success.
• This role was created to support the launch and scale of our new enterprise SaaS platform, currently in its pilot phase. As we continue to grow, your work will ensure the Partner Success team is fully equipped to serve our partners and deliver exceptional value through our product ecosystem.
• This role reports to the VP of Product.

• Develop and deliver training sessions, documentation, and resources that empower the Partner Success team to confidently utilize our enterprise SaaS and consumer‑facing products and elevate the partner experience.
• Create high‑impact enablement materials—including demos, product narratives, walkthroughs, FAQs, and internal how‑to guides—to support product fluency across teams.
• Train teams on effectively leveraging the new platform’s data to develop compelling, data‑driven narratives and recommendations. This includes, but is not limited to, generating high‑value insights, anticipating and strategically re‑directing client discussions away from non‑material data, and managing challenging real‑time conversations regarding platform performance or data interpretation to maintain client focus and trust.
• Partner with Product and Engineering to understand upcoming releases and translate technical updates into practical partner‑facing insights.
• Serve as the internal subject‑matter expert for enterprise SaaS platform functionality, workflows, and data reporting.

• Act as the first point of contact when partners, adult learners, or internal teams report issues or questions related to product performance, bugs, or data discrepancies.
• Triage and reproduce issues, document findings, and collaborate with Product and Engineering for resolution.
• Ensure timely, clear communication back to customer‑facing teams and external partners regarding issue status and next steps.

• Bachelor’s degree.
• 2‑4 years in SaaS Customer Service, Technical Enablement, or Product Support.
• Technical aptitude:
  Strong understanding of SaaS platforms, data flows, data analytics, and issue troubleshooting. Comfortable using tools like Zendesk, Jira, Google Suite, Tableau.
• Strong skillset in written and verbal communication; able to translate complex product details into clear, empathetic partner communication.
• Experience creating and delivering enablement materials such as training, presentations, demos, release notes, etc.
• Strong attention to detail, especially around data quality.
• Experience creating strong narratives that turn features into benefits.
• Strong interpersonal, written, and verbal communication with stakeholders at all levels or management.
• Higher education experience a plus.

• Partner Success team members are…