Salesforce Consultant – Field Service; SFS

P99

Soft Inc. is the US subsidiary of P99

Soft Pvt Ltd, a fast-growing global technology services and product engineering company. We design, build, and scale SaaS products and enterprise digital platforms for clients across the US and APAC regions.

We are seeking a skilled Salesforce Field Service Lightning (FSL) Consultant with around 6 years of hands‑on experience designing, configuring, and optimizing Field Service solutions. The ideal candidate will have strong functional and technical expertise in FSL, including process discovery, configuration, data modeling, and integrations. This role requires the ability to work closely with business stakeholders, translate requirements into scalable solutions, and ensure smooth delivery across field service operations.

• Lead discovery sessions to understand and map field service processes such as work order management, scheduling & dispatch, inventory/parts management, service appointments, warranties, entitlements, and SLAs.
• Design end‑to‑end FSL solutions including Work Types, Service Resources, Territories, Skills, Operating Hours, Scheduling Policies, Optimization, Mobile flows, and offline capabilities.
• Define scalable data models and guardrails for asset hierarchy, product‑to‑service mapping, inventory tracking, warranty/entitlement frameworks, and contract alignment.
• Configure core FSL components: service territories, resources, skills, scheduling rules, optimization settings, work types, work orders, service appointments, crews, inventory, and entitlements.
• Perform data migration for service territories, resources, skills, products, assets, warranties, and historical work orders.
• Collaborate with business and technical teams to translate requirements into FSL design choices and solution tradeoffs.
• Develop custom Salesforce components using Apex, LWC, and Flows to support FSL functionality and integration.
• Troubleshoot Field Service issues and drive continuous improvements across processes and configurations.

• Around 6 years of experience working with Salesforce, including 3+ years specifically in Field Service Lightning (FSL).
• Strong hands‑on experience with LWC, Apex, Flows, and integrations
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• Solid understanding of field service operations and best practices.
• Experience configuring FSL objects such as Work Orders, Service Appointments, Territories, Skills, and Scheduling Policies.
• Proven experience with data migration across FSL‑related objects.
• Ability to lead requirement gathering sessions and communicate effectively with stakeholders.
• Strong troubleshooting and problem‑solving skills.

• Salesforce certifications (FSL Consultant, Admin, App Builder, Platform Developer I).
• Experience with middleware or integration tools (Mule Soft, Boomi, etc.).
• Background in industries with complex field service operations (manufacturing, utilities, telecom, medical devices).
• Familiarity with optimization engines and mobile workforce management.
• Experience working in Agile or hybrid delivery environments.