System Support Specialist

Description

D.R. Horton, Inc., the largest home builder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry‑level and first‑time move‑up markets. The Company also provides mortgage financing and title services for home buyers through its mortgage and title subsidiaries.

Please visit our website at  for more information.

D.R. Horton, Inc. is currently looking for a Systems Support Specialist I for their Corporate IT Department. The right candidate will act as the key contact for user application provisioning and de‑provisioning specific to selected FS applications. The Level 1 Specialist also provides user guidance and first‑level support by assisting in problem resolution or escalating when necessary.

• Administer maintenance of third party vendor accounts for internal employees
• Conduct reviews of third party vendor account access
• Respond to user requests for information and assist in problem resolution
• Organize and respond to requests received via email, direct phone calls or voicemails
• Record and document problems and associated resolutions in Cherwell tracking system
• Escalate issues, as appropriate, to Level II or Level III Systems Support Specialists

This job has no supervisory responsibilities.

One year certificate from college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Not essential, however any mortgage related certificate, computer or IT certificate beneficial.

Must have the ability to work well with people from many different disciplines with varying degrees of technical expertise. Must have a zeal for customer service excellence. Must also be knowledgeable of PC applications such as MS Office.

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

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