Technology Support Specialist

Job Posting

Title:

Technology Support Specialist Hiring Department:
OnRamps Position Open To:
All Applicants Weekly Scheduled

Hours:

40 FLSA Status:
Exempt Earliest

Start Date:

Immediately Position Duration:
Expected to Continue

Location:

UT MAIN CAMPUS Job Details:

Purpose:

Responsible for assisting university employees and faculty and OnRamps students and instructors with a wide variety of questions and problems about software, hardware, desktop, network, and systems supported by the OnRamps program.

• Provide excellent customer support by phone, email, text, and chat to university employees and faculty and OnRamps students and instructors with a wide variety of questions and problems about software, hardware, desktop, network, and systems supported by the OnRamps program.
• Monitor reported problems to identify trends and recommend solutions. Develop internal and external resources to enhance OnRamps customer support knowledge base and customer experience.
• Contribute to special projects and initiatives as assigned.
• Provide input on internal and external workflow processes, engage in continuous improvement, participate in team meetings and staff professional development trainings.

• Two or more years of experience providing remote technical support through use of a ticketing system.
• Ability to quickly acquire in-depth knowledge of new systems in order to effectively train or troubleshoot issues with end users.
• Ability to effectively provide end user support and answer questions through a variety of communication methods.
• Excellent verbal, interpersonal, and written communication skills.
• Demonstrated ability to work effectively and collaboratively in a team-oriented environment.
• Strong organizational skills with attention to detail.

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent professional experience.
• More than 3 years of experience utilizing ticketing systems to provide technical support.
• Demonstrated creative problem solving skills.
• Ability to handle multiple tasks and projects simultaneously.
• Experience writing technical documentation.
• Familiarity with Zoom video conferencing software.
• Experience with the Canvas Learning Management System.

$60,000 + depending on qualifications

• May work around standard office conditions.
• Repetitive use of a keyboard at a workstation.
• Shared desk environment
• Hybrid work environment
• Climbing of stairs
• Use of manual dexterity

Please mark "yes" on the application question that asks if additional materials are required. Candidates who fail to attach all additional materials listed, may not be considered for the position.

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application.

The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.

Once your job application has been submitted, you cannot make changes.