Director, Customer Marketing

About Us

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At Logic Monitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate.

To learn more about life at Logic Monitor, check out our Careers Page.

Logic Monitor is the AI-first hybrid observability platform powering the next generation of digital infrastructure. Logic Monitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, Logic Monitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love Logic Monitor’s ability to bring cloud and traditional IT together into one view. Logic Monitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. We have been certified as a Great Place To Work®, and named one of Built In’s Best Places to Work for the seventh year in a row.

Logic Monitor is at the forefront of hybrid observability and AIOps innovation. With our roots in IT infrastructure monitoring and our recent breakthroughs in AI agentic operations via Edwin AI, we are helping the world’s most sophisticated enterprises gain full visibility and control over their complex IT environments.

As we enter this next phase of growth, we are in search of a Director, Customer Marketing. This is a strategic experienced leader role spanning programs that strengthen relationships with Logic Monitor’s global customer base and translate customer success into measurable business growth. The Director, Customer Marketing is responsible for designing and scaling strategies that increase retention, accelerate upsell and cross-sell, and expand advocacy across the customer lifecycle.

The ideal candidate combines customer empathy with business acumen, bringing deep experience in enterprise B2B marketing, advocacy development, and executive engagement. They will lead a high-performing team that drives adoption, expansion, and advocacy through data-driven campaigns, executive programs, and customer storytelling.

• 10+ years of experience in B2B enterprise marketing, including 5+ years leading Customer or Advocacy Marketing programs.
• Proven success driving upsell, cross-sell, and expansion through customer lifecycle and advocacy initiatives.
• Strong background in building and executing executive engagement programs (Customer Advisory Boards, CxO round tables, or strategic account experiences).
• Experience developing content and programs that turn customer success into business growth narratives.
• Demonstrated leadership in managing and developing marketing teams.
• Deep collaboration experience with Sales, Customer Success, and Product Marketing to deliver joint growth outcomes.
• Advanced understanding of marketing technology stacks, CRM systems (Salesforce), advocacy and automation platforms, and AI-driven engagement tools.
• Exceptional written and verbal communication skills with executive-level presence.
• Experience in SaaS, monitoring, observability, or infrastructure software preferred.

Residents of California,  to view our California Applicant Privacy Notice.

Anticipated Application Close Date: 01/26/26

Logic Monitor is an Equal Opportunity Employer. We are committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best. All qualified applicants will receive consideration for employment without regard to race,…