Onboarding Consultant; Hybrid- Austin, TX

Location: Austin, TX (Hybrid – 2-3 days/week in office)

Compensation: Competitive base + benefits

Reports to: Professional Services / Onboarding Leadership

• Lead customer onboarding engagements within defined delivery frameworks, timelines, and scope
• Configure SaaS applications per documented customer requirements and industry best practices
• Guide customers through setup, validation, and go‑live readiness activities
• Identify onboarding risks, dependencies, and issues; escalating appropriately to keep delivery momentum
• Deliver end‑user and administrator training to support successful adoption
• Provide onboarding guidance, best practices, and product usage recommendations
• Ensure customers transition smoothly to Customer Success or Support teams
• Maintain accurate onboarding documentation, configuration records, and customer artifacts
• Track progress against milestones, timelines, and success criteria
• Collaborate with Project or Engagement Managers to support planning, coordination, and status reporting
• Leverage approved AI tools and automation to improve onboarding efficiency, quality, and consistency
• Use data, dashboards, and AI‑supported insights to monitor onboarding health and identify risks early
• Continuously build AI literacy and apply AI‑enabled practices as part of day‑to‑day delivery

• 2‑3 years of experience delivering SaaS onboarding or implementation engagements
• Bachelor's degree preferred
• Strong customer‑facing communication, facilitation, and training skills
• Ability to manage multiple onboarding engagements with accountability and attention to detail
• Technical aptitude for system configuration and solution setup
• Comfort working within structured delivery frameworks and onboarding plans
• Ability to document requirements, configurations, and processes clearly and accurately
• Customer‑focused, proactive, and ownership‑oriented mindset
• Organized and execution‑focused with strong follow‑through
• Collaborative team player aligned to shared outcomes and onboarding standards

• Own end‑to‑end onboarding delivery with clear impact on adoption, satisfaction, and retention
• Work closely with customers, product‑aligned teams, and cross‑functional partners to drive outcomes
• Build hands‑on expertise across Togetherwork's SaaS solutions and real‑world customer use cases
• Apply AI‑enabled tools and data‑driven insights to improve delivery quality and efficiency

• Medical, dental, and vision insurance options
• 100% employer‑paid short/long‑term disability
• Basic Life coverage
• 401(k) option with 100% company match up to 4%
• Generous accrual policy for non‑exempt employees
• 10 sick days annually
• 10 company‑paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity:
Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.