Senior Program Manager Innovation & Technology

The Senior Program Manager, Experience, Innovation & Technology is expected to lead a critical workstream within a major hospital construction initiative. This position is responsible for translating innovative concepts into actionable strategies that integrate smart technology, digital systems, research, and human-centered design into a next-generation academic medical center. Reporting to senior leadership, the Program Manager will drive execution across design, construction, IT, and clinical operations, serving as the primary lead for a future-focused hospital build program.

Translates Visionary Roadmaps into Executable Plans

• Converts strategic concepts into actionable project plans across design, construction, IT, operations, and patient experience.

• Defines scope, milestones, and deliverables for innovation work streams.

• Aligns execution plans with institutional goals and regulatory requirements.

• Establishes governance structures and accountability frameworks.

• Tracks progress and adjusts plans dynamically.

Frames and Drives Innovation Components

• Leads the conceptualization and integration of smart rooms, embedded research, robotics, and hybrid care models.

• Identifies emerging technologies and evaluates their application in the hospital environment.

• Develops implementation strategies for digital navigation, command centers, and automated workflows.

• Ensures innovation is embedded from design through activation.

• Balances ambition with feasibility and operational readiness.

Collaborates Across Disciplines to Ensure Alignment and Momentum

• Partners with the CTO, clinical leaders, facilities, and external vendors.

• Facilitates cross-functional work groups and decision-making forums.

• Builds consensus and resolves conflicts across stakeholder groups.

• Maintains momentum through clear communication and shared goals.

• Ensures alignment between innovation, clinical operations, and infrastructure.

Leads Financial Modeling and Program Integration

• Develops cost/benefit models for innovation components.

• Integrates financial analysis into program budgeting and resource planning.

• Identifies funding opportunities and cost-saving strategies.

• Supports risk mitigation through scenario planning and forecasting.

• Communicates financial implications to executive leadership.

Champions User-Centered and Future-Ready Design

• Advocates for environments that prioritize patient, provider, and learner experience.

• Applies human-centered design principles to space and technology planning.

• Ensures flexibility, accessibility, and adaptability in design.

• Incorporates simulation, research, and education needs.

• Aligns design with sustainability and digital transformation goals.

Navigates Ambiguity and Leads Decisively

• Makes informed decisions in the absence of complete information.

• Maintains clarity and direction in complex, evolving environments.

• Encourages experimentation and iterative development.

• Provides stability and confidence during uncertainty.

• Acts proactively without waiting for direction.

Marginal or Periodic Functions

• Participates in academic and industry forums on healthcare innovation and design.

• Supports grant writing and philanthropic engagement for innovation funding.

• Conducts post-occupancy evaluations and continuous improvement initiatives.

• Contributes to institutional strategic planning and visioning efforts.

KNOWLEDGE/SKILLS/ABILITIES

Strategic Agility

• Frames long-term innovation strategies.

• Anticipates technology shifts and healthcare trends.

• Aligns short-term actions with long-term vision.

Innovation Management

• Encourages experimentation and iteration.

• Selects and scales high-impact innovations.

• Balances novelty with feasibility.

Dealing with Ambiguity

• Leads confidently amid uncertainty.

• Makes timely decisions with incomplete data.

• Adjusts plans dynamically.

Technical Learning

• Understands emerging technologies rapidly.

• Translates technical concepts for a variety of audiences.

• Applies new knowledge to solve problems.

Building Effective Teams

• Builds trust across disciplines.

• Encourages shared ownership.

• Resolves conflicts constructively.

Customer Focus

• Designs with patients and providers in mind.

• Gathers and integrates user feedback.

• Advocates for experience-driven solutions.

• Bachelor’s degree in Information Systems, Engineering, Healthcare Administration, or related field.

• 7+ years leading complex, large scale, and innovative projects in healthcare, technology, or related industries.

• Demonstrated success managing multidisciplinary innovation initiatives with significant stakeholder coordination

• Technologically savvy with a lifelong learner mindset and the ability to quickly understand new and emerging systems.

• Strong communication skills and technical fluency across engineering, clinical, operational, and executive stakeholders.

• Familiarity with hospital technologies such as Epic, RTLS, AV systems, and building automation, though deep specialization is not required.

• Relevant education and experience may be substituted as appropriate.

LICENSES,…