Audio Visual Engineer
Job in
Austin, Travis County, Texas, 78716, USA
Listing for:
TechDigital Group
Full Time
position
Listed on 2026-03-03
Job specializations:
-
IT/Tech
Technical Support, Digital Media / Production, IT Support, Systems Engineer
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly
USD
60000.00
80000.00
YEAR
Job Description & How to Apply Below
Job Description:
Key Responsibilities:
Install, configure, operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.Working knowledge of video infrastructure and endpoint equipment, including the configuration and operation of Cisco CUCM
, Cisco Expressways, Cisco Endpoints, Poly DMA, DMA Edge, RMX, RPRM, Workflow Server, Poly Cloud CVI, Microsoft Teams Rooms, and Poly Endpoints.Understanding and troubleshooting Crestron, Bi-Amp, Extron, and 30-channel digital mixers for live sound production, Vaddio type video switchers and digital camera equipment, Clear Com type audio devices, multi-channel lighting board including lighting presets, PowerPoint, VLC player, PC hardware, and various cables, extenders, video and audio peripherals from Shure, Netgear, QSC, Epson, and Samsung.Advanced technical knowledge of setup, installation, troubleshooting, and connection of audio-visual equipment including cameras, microphones, projectors, and monitors.Schedule, setup, and disconnect video conferences for internal and external meetings.Provide video conferencing event planning production packets consisting of logistics, test plans, configuration drawings, and other necessary information while working with cross-functional teams.Utilize the existing management-tracking tool Service Now for all related incident tracking, service tickets, and change requests.Follow defined processes and ensure adherence by the team.Troubleshoot and resolve video conferencing and event service incidents, including RMAs, and hardware/software issues.Maintain currency and provide recommendations for new technologies.Work with 3rd party vendors to troubleshoot issues and perform root cause analysis.Process service requests within the Video and Event Services area.Adhere to SLAs and maintain maximum uptime for the video conferencing environment and event services.Strong written and verbal communication skills with the ability to communicate clearly and professionally with end users, the IT Video Team, Executives, and IT management.Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiencies, and enhance the overall user experience.Create internal and end-user documentation for supported architecture and operations.Produce Run of Show documents, attendance reports, IT equipment readiness checklist, and other items for the Audio Video production team.Conduct equipment audits, as necessary.Must be a self-starter with the ability to work independently and as part of a team.Manage multiple deadlines and prioritize projects accordingly.Mentor/training team members.Extensive experience with MS Office including Visio.Preferred Experience:
Bachelor's Degree in Computer Science, Information Systems, or a related field, or equivalent work experience.Typically has 8+ years of related work experience.Experienced in A/V Design, budget, and project management.Experience with Zoom Webinar, Qumu, Zoom Meetings, Teams Meetings, and other industry-standard meeting platforms.Basic understanding of networking and network protocols.Understanding of eCDN management and other enterprise video collaboration products and services.#J-18808-Ljbffr
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