IT Client Support Specialist II-III

Job Description

Applications must be filed at:

We endeavor to maintain timely communication with all applicants by updating application statuses as promptly as possible. For the most accurate and up-to-date information about your application, please log in to the CAPPS application portal regularly to monitor status changes or updates.

Please note that this job posting can be closed without notice and earlier than the closing date indicated in the posting if a suitable candidate is found. We encourage applicants to submit and complete the application promptly.

Are you ready to grow, make a positive impact? If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptroller's Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more! The Comptroller's office serves virtually every citizen in the state. As Texas' chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.

Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.

Click hereto see an inside look at the Texas Comptroller's office!

ABOUT THE Division

General description

We're looking for a motivated and eager individual who can work in a computer workstation environment to complement our Information Technology division. The day-to-day responsibilities will involve imaging computers, deploying peripherals, manages and monitors tickets for onboarding and offboarding requests, and assisting with customer service requests. This individual will have the opportunity to train and work with multiple IT teams including the Help Desk, Desktop Configuration and Management group, Desktop Support, and Network Support groups, allowing growth and advancement opportunities based on your skillsets, work ethic, initiative and interests.

Salary Range:

IT Support Specialist II: $4,083.33 - $4,416.67 monthly

IT Support Specialist III: $4,666.67 - $4,682.75 monthly

Qualifications:

Minimum Qualifications:

IT Support Specialist II:

• Graduated with a high school diploma or GED.

• One (1) year of work experience providing desktop workstation support, print shop operations or Customer Service Support answering customer calls/questions.

IT Support Specialist III:

• Graduation from an accredited college or university with an Associate's Degree.

• Complete copies of college transcripts must be furnished to the divisional hiring representative at the time of the interview for positions requiring a college degree, and/or specific educational credits

• Two (2) years of work experience providing customer support and/or desktop workstation support.

Preferred Qualifications:

• Graduation from an accredited college or university with an Associate's or higher Degree in Computer Science, Computer Information Systems or Management Information Systems.

• Win 11 or most current Operating Experience

• Working with Microsoft 365 or most current version within last 2 years

• Win 10 or most current Operating Experience

• Office 2016 or most current MS Office experience

Substitutions:

One (1) additional year of full-time minimum experience providing customer support and/or desktop workstation support may substitute for each year (30 semester hours) of required education with a maximum of 120 semester hours (four years).

Licenses/Certifications (Preferred):

• ITIL certification

• Help Desk Analyst Certification

• CompTIA A+

• Microsoft Certification

• MCITP - MS Certified IT Professional

• MCDST- MS Certified Desktop Support Technician

In this role you will:

• Provides coordination and planning for the installation,…