Help Desk Technician

Overview Responsibilities

• Troubleshoot, install, configure and maintain workstation and associated peripheral configurations (hardware and software)
• Perform IT equipment moves for current employees and new hires
• Monitor and report client-level computer system performance
• Administer accounts, network rights, and access to systems and equipment
• Perform and complete New Hire and Departure Checklist IT Tasks
• Baseline reclaimed and new IT systems in accordance with established procedures and guidelines
• Be able to enter, update, track and close out all assigned support tickets
• Assist with the administration and maintenance of the telephone system, including setup and configuration of phone extensions and telephones, and the telephone database
• Assist with Dell warranty part replacements
• Track software licenses and physical assets
• Analyze and resolve end user hardware and software computer problems in a timely and accurate fashion, and provide end-user training where required
• IT equipment disposal, as needed
• Other duties, as assigned