IT Solutions Technician

IT Solutions Technician I

Location:

ROUND ROCK, TEXAS 78664 (1900 STEAM WAY)

Are you the go‑to tech helper among your friends and family? Do you love figuring out how things work—and then showing others? Health Tronics is searching for a hands‑on, people‑oriented IT Solutions Technician I to join our team and be the friendly face of tech support for our employees nationwide. This is the perfect opportunity for someone fresh out of a technical program (A+ certification, anyone?)

or with experience in tech support, electronics, or troubleshooting gadgets big and small. You’ll jump right in—solving real‑world problems, supporting Health Tronics employees, and making technology less intimidating for everyone.

• Gets energized by helping others, not just fixing computers:
  You will be providing remote support via telephone, emails and Microsoft Teams chat for 6‑8 hours/day.
• Can translate “tech speak” into everyday language.
• Enjoys learning new systems and sharing knowledge.
• Wants to grow their IT career in a collaborative, mission‑driven environment.

• Work onsite to respond promptly to requests through the IT Service Desk, ensuring effective and timely support.
• Troubleshoot, repair, and resolve issues with computers, mobile devices, and software.
• Deploy and set up technology equipment for new employees.
• Maintain and update the inventory of IT equipment, software, and licenses.
• Document service ticket statuses accurately and ensure proper follow‑up.
• Collaborate with the team to manage users and computers in an Active Directory domain and support remote access technologies (VPN, Citrix).

• High school diploma or equivalent required;
  Associate’s degree preferred.
• A+ Certification or equivalent experience.
• Basic understanding of networking concepts (DHCP, DNS, TCP/IP, Wireless, Ethernet).
• Familiarity with Microsoft Windows operating systems, Apple iOS devices, and PC hardware/software troubleshooting.
• Strong communication and interpersonal skills with a customer‑service mindset.
• A proactive team player who is self‑motivated and knows when to seek guidance.

• Ability to communicate via telephone, email, and chat 6‑8 hours/day.
• Occasionally lift up to 50 pounds.
• Travel may be required occasionally.

• Work with a dynamic and supportive team in a fast‑paced environment.
• Gain hands‑on experience with diverse technologies and tools.
• Opportunity to grow your career in IT within a healthcare‑focused organization.

Ready to make a healthcare difference? Apply now to schedule your interview!

Health Tronics is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Health Tronics will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.