Programs & Operations Lead, Ads

Overview

Summary:

At Apple, we focus deeply on our customers’ experience. Apple Ads brings this same approach to advertising, helping people find exactly what they’re looking for and helping advertisers grow their businesses.

Summary:

Our technology powers ads and sponsor ships across Apple Services, including the App Store, Apple News, and MLS Season Pass. Everything we do is designed for trust, connection, and impact:
We respect user privacy, integrate advertising thoughtfully into the experience, and deliver value for advertisers of all sizes—from small app developers to big, global brands. Because when advertising is done right, it benefits everyone.

The Apple Ads Growth Operations builds the clarity, programs, and environments that enable Apple’s advertising team to thrive  turn complexity into alignment, craft experiences that unlock connection, and design the structures that sustain high performance as we grow. We re looking for a dynamic leader to join our team and build the internal programs and operating mechanisms that will help power our team’s next phase of growth.

As the Programs and Operations Lead, you will be a critical driver of organizational effectiveness, responsible for designing and implementing programs and operating frameworks that enable Apple Ads teams to scale efficiently and effectively. You are a master of both strategy and execution, equally adept at developing innovative plans and driving them to successful completion. This role demands a unique blend of analytical rigor, operational discipline, and change management expertise.

You will act as an internal consultant, balancing a structured approach with the adaptability needed to thrive in a dynamic environment.

• You are a strategic and operational leader, adept at both system design and real-world implementation.
• You effortlessly navigate conversations from executives to on-the-ground teams, driving clarity and alignment at every level.
• You are highly analytical, yet you approach challenges with empathy and a deep understanding of change management principles.
• You thrive in ambiguous environments, creating structure and scalable solutions that foster sustainable growth.
• You build trust through clear communication, consistent execution, and a proven track record of delivering impactful results.

• Design and implement scalable programs that address critical business challenges, ensuring they are aligned with organizational goals and can be effectively executed across different teams and functions.
• Lead and develop teams to deliver high-impact programs, championing program management excellence and fostering a culture of accountability, continuous improvement, and professional growth.
• Design and maintain decision frameworks and policies that support long-term growth and organizational goals.
• Build and maintain strong relationships with key stakeholders across the organization, fostering collaboration and ensuring alignment on strategic priorities.
• Effectively navigate crowded internal landscapes, building consensus and driving accountability without direct control, to ensure successful program execution.
• Proactively identify and address areas of ambiguity, taking ownership and providing clear direction to ensure progress in the face of uncertainty.
• Empower teams with the data and insights they need to make informed decisions, track progress, and optimize program performance.

• 10–12+ years of experience in operations, strategy, or program management (management consulting, internal operations, or organizational strategy).
• Proven track record in both strategic design (organizational or operating model creation) and operational delivery (implementation and scale).
• Analytical rigor with fluency in metrics, dashboards, and decision-making tools.
• Demonstrated ability to lead cross-functional change initiatives that affect systems, people, and culture simultaneously.
• Experience building, motivating, and leading high-performing teams combined with an ability to foster a positive and collaborative work environment.
• Excellent communication, interpersonal, and presentation skills.
• Bac…