L&D Operations Project Manager

Job Description

• The Solutions Learning & Enablement team is responsible for providing resources to our human reviewers to ensure accurate and efficient content moderation reviews are conducted. We do this by providing policy and guideline training, knowledge base and communications content to our reviewer base. This position will be focused on providing program management support to various ongoing high priority initiatives, including projects in the UPT and GenAI spaces.

• You will keep close partnership with business leads, capturing their priorities and proactively planning to support future launches and to anticipate training needs.
• You will partner with VMOs and vendors to ensure smooth delivery to our global service delivery centers and advocate the continual improvement of the agent training experience.
• You will monitor training execution efficiency and report training progress and evaluate the training to understand its effectiveness in preparing agents to meet the operations  targets.

• Experience with Learning and Development space.
• Program/project management.
• Communication
• Stakeholder management + influence

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit  ().

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.