IT Applications Support Technician

ABOUT US:

Travis Association for the Blind/Austin Lighthouse (TAB) a non‑profit organization, was founded in 1934 by Dr. Henry L. Hilgartner and other civic‑minded citizens of Austin to provide a setting where blind men and women could come to learn skills and create products that were sold door to door.

Today, Travis Association for the Blind stays true to the mission established in 1934 by providing opportunities for economic and personal independence for people who are blind, visually impaired, or deaf‑blind by creating, sustaining, and improving employment. We continue to grow and expand the services we provide to blind Texans.

Our Core Values guide us in everything we do: LIGHT:
Leadership, Integrity, Growth & Innovation, Heart, and Teamwork.

TAB offers a variety of benefits to include: 403(b) retirement plan; health insurance; dental insurance; vision insurance; employee assistance program; life insurance; paid time off; paid holidays; employee appreciation events; and more.

The Applications Support Technician provides frontline support for the organization's enterprise applications and end‑user technology. This role assists employees with troubleshooting application issues, supporting accessibility technologies, and ensuring business systems remain usable for daily operations.

This is an on‑site, customer‑facing role that works directly with staff across the organization to resolve application issues, answer user questions, and escalates complex problems to senior IT staff when necessary.

The position also provides occasional hands‑on support for desktop computers, laptops, printers, and workplace technology, and assists employees with accessibility software and devices.

• Provide Tier 1 support for enterprise applications including ERP, CRM, HRIS, and other internal systems.
• Respond to user questions, troubleshoot basic application issues, and assist with system navigation or functionality.
• Escalate complex issues to senior IT staff or application administrators as needed.

• Serve as a customer‑facing technical resource supporting internal users with business applications and workplace technology.
• Assist employees with resolving common software and technology issues that impact daily operations.

• Assist employees with accessibility technologies used throughout the organization, including screen readers, adaptive software, and assistive input devices.
• Work with IT staff to troubleshoot accessibility‑related issues when they arise.

• Provide occasional hands‑on support for desktops, laptops, printers, and other workplace technology.
• Assist with basic troubleshooting, setup, and replacement of end‑user equipment when needed.

• Assist with user access requests and basic account troubleshooting within business applications.
• Ensure requests follow established security and approval processes.

• Document issues, resolutions, and troubleshooting steps in the IT service management system.
• Assist with maintaining basic user documentation and internal support materials.

• Provide basic guidance and assistance to users learning enterprise applications.
• Support onboarding new employees by helping them access and use required systems.

• Assist with gathering information for vendor support requests when needed.
• Help collect error logs, screenshots, or system details required for troubleshooting.

• Complies with and assist other employees understand and comply with TAB's policies and procedures.
• Behaves in accordance with the key behaviors aligned with TAB's Core Values of Leadership, Integrity, Growth & Innovation, Heart and Teamwork (LIGHT).
• Other duties as assigned

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

• Knowledge of enterprise application administration including ERP, CRM, HRIS, and related…