ServiceNow App Dev Eng, OpsTech Solutions
Listed on 2026-05-05
-
IT/Tech
IT Project Manager, IT Consultant, Cloud Computing, IT Support
Overview
As a member of the Ops Tech Solutions application development team for Service Now, you will be at the forefront of IT service delivery, collaborating across Ops Tech Solutions infrastructure and services teams. You will work across all internal teams to drive tooling and process improvements to ensure a high‑quality, fast‑resolution customer experience. Your mission is to develop a world‑class customer experience and set new customer service standards in IT Delivery.
Key Job Responsibilities- Perform technical administration and maintenance of Service Now IT Business Management.
- Work on identifying platform‑level optimization opportunities to improve overall user experience, such as page load latency reduction.
- Partner with cross‑functional teams to build enhancements and integrations that scale.
- Create Service Now workflows and business rules for service improvements.
- Interface with Service Now for all operational requests, issues, and planning.
- Lead Service Now release upgrades including technical and stakeholder management activities.
- Work closely with Software Development Engineers to coordinate system updates, patches, and configuration changes.
- Provide user training related to Service Now processes, policies and procedures.
- Mentor team members on project planning, design and estimating activities in Service Now IT Business Management.
- Bachelor's degree in Computer Science, Software Engineering, MIS, or a related field.
- Certified Service Now Administrator (CSA) or another Service Now certification is required.
- 3+ years of direct experience with the Service Now platform as an administrator, developer or a comparable role.
- 5+ years of direct experience working with customers to understand requirements and implementing information technology solutions or initiatives.
- Experience working on Service Now platform maintenance and optimization activities, such as release management and page load time latency improvement.
- 6+ years’ experience in multiple areas of technology, including application administration, configuration, and/or data services.
- 6+ years of experience with Agile Scrum/Kanban methodology.
- Experience with JavaScript, Perl or PHP.
- Experience with web service integrations using REST, SOAP or similar.
- ITIL Foundation certification or related experience.
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information.
Company: Services LLC
Job : A
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).