Customer Success & GTM Lead – AI Platform

Customer Success & GTM Lead – AI Platform

Responsibility to drive enterprise adoption, customer success, and go-to-market execution for Lumenci AI, a next-generation AI-powered patent intelligence platform.

This highly strategic and customer-facing role sits at the intersection of product, customer success, consulting services, enterprise AI adoption, and revenue growth. The role works closely with the Vice President of Product, AI Platform & IP Intelligence to shape product adoption strategy, customer workflows, product feedback loops, and market expansion initiatives for Lumenci AI.

• Onboard law firms, enterprise customers, and early AI platform adopters.
• Guide customers through AI-powered product workflows and implementation processes.
• Drive successful adoption of Lumenci AI across customer organizations.
• Translate customer needs, workflow challenges, and adoption barriers into actionable product improvements.
• Build trusted, long-term relationships with enterprise stakeholders and executive sponsors.
• Support customer lifecycle management and ongoing SaaS platform adoption strategies.
• Help customers operationalize AI-enabled workflows within legal and IP environments.

• Identify and recruit pilot customers and beta participants.
• Structure pilot programs with measurable business objectives and success criteria.
• Coordinate onboarding, enablement, and implementation activities.
• Collect structured customer feedback, usage insights, and workflow intelligence.
• Partner with Product and leadership teams to refine product-market fit.
• Convert pilot programs into subscription, usage-based, or long-term commercial engagements.
• Help develop scalable customer onboarding strategy and customer success motions.

• Identify high-value early adopter segments across legal, IP, and enterprise markets.
• Support product positioning, messaging, and commercialization strategies.
• Build customer waitlists, beta programs, and early adoption initiatives.
• Support enterprise sales conversations, customer presentations, and product demonstrations.
• Help establish repeatable onboarding and strategic customer engagement processes.
• Collaborate cross-functionally across product, engineering, consulting, sales, and executive leadership teams.

• Conduct structured customer discovery interviews.
• Identify emerging customer pain points, workflow inefficiencies, and AI adoption opportunities.
• Monitor competing legal tech, AI, and enterprise SaaS platforms.
• Provide actionable market intelligence and customer feedback to Product leadership.
• Help refine Lumenci AI’s long-term product roadmap and enterprise use cases.

• Convert pilot engagements into recurring subscription or usage-based revenue.
• Identify upsell and expansion opportunities across customer accounts.
• Partner with Lumenci consulting teams to drive follow-on engagements.
• Support strategic account growth and enterprise expansion initiatives.
• Help operationalize scalable product adoption and customer success strategies.

A highly customer-oriented, commercially minded operator comfortable working with executive stakeholders, enterprise customers, product leaders, and technical teams. You are proactive, entrepreneurial, and excited about shaping AI-powered workflows in the intellectual property ecosystem.

• 6–12+ years of experience in one or more of the following areas:
  • Enterprise SaaS
  • AI platforms or AI/ML products
  • Legal technology
  • Customer success
  • Product go-to-market
  • Consulting or professional services
  • Product commercialization
• Proven experience managing enterprise customer relationships and strategic accounts.
• Experience supporting enterprise software implementations, onboarding programs, or customer rollouts.
• Strong communication, presentation, and relationship‑building skills.
• Ability to translate customer challenges into actionable product feedback and adoption strategies.
• Experience working cross-functionally across product, engineering, consulting, sales,…