Technical Trainer

Technical Trainer – PACS

Location:

Austin, TX

Job

The Technical Trainer – PACS is a key member of the HID Academy team, responsible for developing and delivering business‑aligned, product‑focused training to HID Partners and Customers in the Physical Access Control Systems (PACS) space.

• Working with HID PACS cross‑functional teams to identify, scope, develop and maintain technical training content aligned with the HID PACS product and solution offerings.
• Creating targeted learning tracks addressing different types of learner audiences (distributors, resellers, OEMs, end‑users, etc.), with a strong understanding of their roles, business drivers, and enablement needs.
• Owning assigned training portfolio, including product certifications and supporting curricula.
• Creating self‑paced eLearning modules and instructional videos in partnership with HID Academy Instructional Designers.
• Leading instructor‑led events (on‑site, livestream, webinar, or virtual lab) to HID Partners and Customers, as needed.
• Publishing and maintaining digital training content within the Academy Learning Management System (LMS).
• Maintaining a training roadmap outlining planned and in‑progress initiatives.
• Participating in new product planning events and other cross‑functional planning activities to understand business intent, target markets, and launch priorities.
• Collaborating closely with the PACS product teams to support and prioritize new product launches with timely, business‑aligned enablement content.
• Participating in the HID Academy Community Hub and owning the PACS Technical space on the platform.
• Generating and analyzing training metrics to evaluate training effectiveness, engagement and adoption, and create actionable plans as needed.

• Bachelor’s degree in a technical field, or equivalent practical experience.
• Minimum of four (4) years of experience delivering training to an Enterprise/Partner audience (customers, resellers, distributors, or business partners).
• Minimum of four (4) years of experience developing eLearning content or instructional curriculum to an Enterprise/Partner audience.
• Strong knowledge of the PACS market and customer use cases.
• Knowledge of partner‑based (indirect) sales model and their needs as it pertains to product training.
• Ability to collaborate effectively with highly technical stakeholder teams to develop training content.
• Exceptional presentation and communication skills with the ability to convey complex technical concepts clearly to diverse audiences.
• Proficiency with Learning Management Systems (LMS) for digital content management is preferred.
• Experience using eLearning development tools such as Articulate Storyline and Camtasia is preferred.
• Solid knowledge of PACS technologies to explain concepts, solutions, and use‑cases. Deep system configuration, deployment, or engineering‑level expertise is not required.

• Competitive salary and rewards package.
• Competitive benefits and annual leave offering, allowing for work‑life balance.
• A vibrant, welcoming & inclusive culture.
• Extensive career development opportunities and resources to maximize your potential.
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic.

If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact acc .