Senior Computer Operations Specialist

Senior Computer Operations Specialist

Enterprise Technology - University Data Center

All Applicants

Weekly Scheduled

Hours:

40 hours per week

FLSA Status:
Non-Exempt

Earliest

Start Date:

Immediately

Position Duration:
Expected to Continue

Location:

Austin, TX

This is a hybrid position, working three evenings onsite and one evening remote. The onsite vs. remote days are subject to change. This is a 4‑day × 10‑hour shift with three days onsite and one day remote. The position is security sensitive and subject to university guidelines and Texas Education Code
* 51.215, authorizing background checks for security‑sensitive positions. Travel is limited to training (e.g., conferences/courses).

The position is responsible for operating and monitoring computer systems and peripheral equipment within a command‑center environment inside University Data Centers. The goal is to ensure overall availability and reliability to meet or exceed defined service levels of the data center.

• Monitor and control the operation of computer system consoles.
• Analyze and prioritize reported issues, escalating and coordinating resolution.
• Perform data hall tasks upon request (e.g., securing access to UDC Austin data centers, tier‑1 technical assistance for customers, escorting UT personnel and vendors, data‑center site checks).
• Receive and ship parts, supply equipment, and provide media‑destruction services for UDC customers; remove and deliver data‑center surplus as needed.
• Administrative tasks and adherence: respond to and fulfill job tasks within established SLAs, maintain acceptable driver rating per Policy UTS
  157, manage email/project work/meetings/training, maintain strict attendance and punctuality.
• Perform other related functions as assigned.

• U.S. Citizen, resident, or officially recognized asylee (subject to security investigation).
• High school graduation or GED.
• Three years of experience operating computers and auxiliary equipment.
• Superior customer service skills.
• Ability to prioritize tasks effectively.
• Work seamlessly across organizational boundaries.
• Strong verbal and written communication for coordinating with maintenance or upgrade personnel.
• Must complete and pass a CJIS background check.

• Five or more years of experience or training supporting operation of computers and equipment.
• Experience supporting operations during overnight shifts.
• Experience supporting mission‑critical data centers or NOCs.
• Understanding of electrical and mechanical systems in critical data‑center operations (HVAC, electrical, UPS).
• Knowledge of networking concepts, protocols, and cabling.
• System administration of Windows, Unix, and/or mainframe platforms.
• Ability and willingness to find creative solutions to reduce costs with minimal impact on reliability.
• Technical certifications such as ITIL, A+, or Data‑Center.

Class "C" operator's driver's license required. Must provide a current three‑year driving record. Texas residents must obtain a Texas driver’s license within 30 days of becoming a Texas resident.

$44,000 + depending on qualifications. Shift differential: additional $6,000 annually.

• Competitive health benefits (employee premiums 100%, family premiums 50%).
• Vision, dental, life, and disability insurance options.
• Paid vacation, sick leave, and holidays.
• Teacher Retirement System of Texas (defined benefit plan).
• Additional voluntary retirement programs: tax‑sheltered annuity 403(b) and deferred compensation program 457(b).
• Flexible spending account options for medical and childcare expenses.
• Training and conference opportunities.
• Tuition assistance.
• Athletic ticket discounts.
• Access to UT Austin's libraries and museums.
• Free rides on all UT Shuttle and Capital Metro buses with staff .

• Work in all weather and extreme temperature conditions.
• Work around standard office conditions, electrical and mechanical hazards.
• Repetitive use of a keyboard and manual dexterity (e.g., mouse).
• Lifting and moving up to 50 lbs.
• Work in non‑office settings (walking, bending, climbing stairs and ladders).
• Requirement to complete and pass a CJIS background check.

• Monday–Thursday, 10 pm – 8:30 am (subject to change). Frequent nights, some weekends and holidays required.

• Resume/CV
• Three work references (at least one from a supervisor)
• Letter of interest