Senior Network Engineer

Company Overview

Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper‑connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.

Join Samsung SDS America and be part of the cutting‑edge technology at our state‑of‑the‑art Samsung Semiconductor Manufacturing facility in Taylor, TX. We are looking for an experienced Senior Network Engineer to join our dynamic Network Operations Team.

As a Lead Network Engineer, you will play a critical role as the point of contact for SDSA network operations team for the brand‑new state‑of‑the‑art semiconductor fab in Taylor, TX. In this role, besides some management tasks, you will support operation, manage, and implement network projects while resolving complex technical challenges. This position requires, besides a leadership personality, a deep understanding of routing & switching and extensive experience with advanced network technologies such as VPNs, Firewalls, Load Balancers, and Wireless.

Your expertise will be essential in ensuring the seamless operation of our network infrastructure, which is vital to our manufacturing environment.

Key responsibilities include providing support to the operations team, assign and follow up on tickets, working on multiple network implementation projects, providing expert support to resolve issues, creating technical and management reports, mentoring and providing technical guidance to team members, generating root cause analysis, and participating in an on‑call rotation to support operations during and after hours. Ideal candidate should possess exceptional communication skills, leadership skills, adhere to Standard Operation Procedures, and be energetic, great team player, responsible, collaborative, and with a great sense of ownership.

This onsite role requires living within a 1‑hour drive from Taylor, TX. Occasional work will be at the Samsung Austin Semiconductor location in northeast Austin, TX for project collaboration and training.

• Site Operations Leadership:
  Main point of contact for SDSA’s network operations team. Assign, address, and follow up on tickets. Represent the local team in management, CAB, and projects meetings. Create management reports. Review and approve network change points. Support manager with incident management and RCA reports. Daily review and follow up on network technician’s report.
• Management support:
  Participation in candidates screening and interviews. Coordinate and participate in onboarding training for new employees. Mentor engineers in network technologies. Follow and help engineers follow procedures (SOPs). Create new procedures for operations management. First responder and escalation point for network incidents. Collaboration with network strategy team.
• Network Management:
  Oversee the entire network lifecycle, including the implementation, management, and troubleshooting of network devices to ensure optimal performance and reliability.
• Operational Support:
  Process system requests/tickets, which include the implementation of network solutions for internal customers, as well as planning, preparation, deployment, monitoring, and documentation. Resolve assigned tickets in a timely manner to provide solutions to internal customers, ensuring minimal disruption to operations.
• Network Design:
  Support the design and implementation of complex network architectures, including routing, traffic engineering, switching, P2P VPN solutions, network security, and load balancing.
• Escalation Support:
  Address and resolve escalated network issues from team members and internal customers, delivering timely and effective solutions. Resolve assigned tickets in a timely manner to provide solutions to internal customers.
• Project Implementation:
  Drive multiple network infrastructure projects, including…