Customer Solutions Developer II, Networking, Google Cloud

Top Customer Solutions Developer II, Networking, Google Cloud

Google Waterloo, ON, Canada ;
Austin, TX, USA ; +1 more

• Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
• 6 years of experience in troubleshooting and advocating for customers' needs, triaging technical issues, or software development.
• Experience writing, reading, and debugging code in Java, C, C++, Python, or Go.
• Experience working with distributed systems, distributed systems solutions, or design patterns.
• Experience with web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).
• Ability to communicate in Mandarin fluently to support customer relationships.

• Experience working with public cloud services and infrastructure (e.g., Google Cloud Platform).
• Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level.
• Experience developing developer tools (e.g., automation, testing, and debugging).
• Experience in crisis response/escalation management across multiple teams with the ability to influence momentum of incident response for critical customer issues.
• Knowledge of networking fundamentals (e.g., load balancing, cloud storage, peering, TCP/IP, etc.).
• Understanding of Linux/Unix systems at system/network administrator level.

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life.

As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

• Work with customers on production deployments to resolve issues and achieve product readiness and availability. Triage and manage technical escalations, including platform outages, technical issues, and executive concerns.
• Develop an in-depth understanding of Google Cloud's product technology and architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and diagnosis.
• Act as consultant and subject matter expert for internal stakeholders in software development, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Understand customer issues and advocate for their needs with internal teams, including product and software teams, to find ways to improve the product and drive production.
• Work as part of a team that globally ensures 24-hour customer support.

For Canada Applicants:
The Canada base salary range for this full‑time position is CAD 170,000‑174,000 plus bonus, equity, and benefits. Salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training.

For United States Applicants:
The US base salary range for this full‑time position is $153,000‑$222,000 plus bonus, equity, and benefits. Salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise‑grade solutions that leverage Google’s cutting‑edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business…