Senior DevOps Engineer

Thousands of hotels, resorts, and casinos around the world depend on Duetto’s platform to run their revenue strategy — and you’ll be one of the people making sure it never lets them down. As a Senior Dev Ops Engineer, you’ll own the infrastructure that powers our global SaaS platform: designing for scale, building for reliability, and driving the kind of security-first culture that keeps us ahead of the curve.

If you thrive in complex cloud environments, love solving hard problems, and want your work to have real, tangible impact — this is the role.

Duetto is the hospitality industry’s leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world’s first Revenue & Profit Operating System — a suite of tools (Game Changer, Score Board, Block Buster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability.

Trusted by clients ranging from independent boutique hotels to global chains, we’ve been named the #1 Revenue Management Software by Hotel Tech Awards  four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by Growth Curve Capital since 2024, we’re accelerating our investment in AI — and we’re genuinely passionate about the industry we serve.

We build products we’re proud of, for customers we care about.

• Design and implement robust, scalable AWS infrastructure — supporting key system migrations, platform growth, and the reliability our customers depend on.
• Own the reliability, performance, and security of our production environment: high uptime, rapid incident resolution, and proactive capacity planning.
• Build and maintain CI/CD pipelines, deployment automation, and infrastructure-as-code using Terraform, Terragrunt, and Chef.
• Monitor system health using enterprise observability tools (Prometheus, Grafana, Data Dog), defining metrics and response playbooks that get ahead of incidents before they happen.
• Lead security-first practices across the infrastructure estate — proactively addressing vulnerabilities and driving SOC 2 compliance.
• Partner with engineering teams to integrate operational requirements into the development lifecycle and align on architecture decisions.
• Champion AI adoption within Dev Ops and SRE workflows, evaluating tooling that increases team velocity and reduces toil.
• Respond to on-call incidents with urgency — troubleshoot complex issues, lead detailed root cause analyses, and implement fixes that prevent recurrence.

• 5+ years in a Dev Ops, SRE, or infrastructure engineering role.
• Hands‑on AWS experience across IAM, VPC, EC2, ELB, RDS, S3, Lambda, API Gateway, Secrets Manager, KMS, Cloud Watch, and Cloud Trail — including multi‑account management and SSO.
• Proficiency with Terraform for infrastructure‑as‑code, plus experience with configuration management tools like Chef or Ansible.
• Experience with CI/CD tooling including Git Hub, Git Hub Actions, JFrog Artifactory, and Jenkins, with familiarity with Git Ops methodologies.
• Strong working knowledge of enterprise monitoring platforms — Prometheus, Grafana, or Data Dog.
• Solid troubleshooting skills and a track record of leading root cause analyses and implementing durable fixes.
• Experience with SOC 2 compliance and security‑first infrastructure practices.
• Comfort with a weekly on‑call rotation.

• Experience with container and orchestration technologies — Docker, ECS, or EKS.
• Experience migrating workloads from on‑prem or colocation environments to AWS.
• Familiarity with Windows Server, SQL Server, IIS, and .NET environments.
• Experience administering and synchronising Mongo
  
  DB replica sets.
• Knowledge of ISO 27001, Layer 7 load balancing, or Terragrunt.
• Background in hospitality technology.
• A degree in Computer Science or a related field — or equivalent experience.

• Infrastructure that matters — your work directly underpins a platform that hotel operators around the world rely on every day. The stakes are real, and so…